Whether you’re training a new 911 dispatcher, a corrections officer, a social worker, or a court clerk, the principles that make training work don’t change.
What does change is how often organizations skip those principles entirely.
Good training isn’t about checking boxes or moving bodies through orientation. It’s about closing the gap between what someone knows when they walk in the door and what they need to know to do the job safely, ethically, and effectively.
This webinar breaks down the non-negotiables of an effective training program: the structural and philosophical foundations that support everything else, with practical applications for public sector and human services professionals.
Other Webinars with this Presenter
- Feb 18, 2027: You Can’t Policy Your Way into Good Culture
- May 13: The Foundations of an Effective Training Program – No Matter The Job (this webinar)
- Sept 16: Training, Feedback, and Culture: The Three-Part Equation that Makes or Breaks Your Team
Click here to view and register for other upcoming Leadership webinars on the JCH Platform.
About the Presenter
Halcyon Frank is the Director of 9-1-1 Education for GovWorx, a company that develops AI-powered solutions designed to support emergency communications centers (ECCs) and help first responders do their best work. She is responsible for designing the learning frameworks [...]
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