Halcyon Frank is the Director of Training and Development for the Denise Amber Lee Foundation and has spent over 7 years in emergency communications. She has spent much of her dispatch career training new telecommunicators and developing training curricula and resources regarding various dispatch skills, supervisory and leadership-related topics. This experience also led her to previously create The Dispatch Lab, a dispatch training company. When not busy traveling and training or developing online courses, Halcyon still works under the headset taking 911 calls and dispatching. She holds the Emergency Number Professional Certification from the National Emergency Number Association and a degree in Training and Development.