The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job

Registrations: 88

Date/Time by Timezone

Wed, Apr 21st, 2021 1:00 PM - 2:00 PM ET
Wed, Apr 21st, 2021 12:00 PM - 1:00 PM CT
Wed, Apr 21st, 2021 11:00 AM - 12:00 PM MT
Wed, Apr 21st, 2021 10:00 AM - 11:00 AM PT

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    We face those in trauma every day–victims, witnesses, and even our own co-workers. When we respond well to trauma, we build trust and make it more likely that those in need get help. Unfortunately, it’s not always easy to respond well because of the way that trauma affects the brain, both of the person in trauma and those who are interacting with him or her. In this presentation, Katharine Manning, author of The Empathetic Workplace and an attorney with more than 25 years’ experience with issues of trauma and victimization, discusses how trauma affects us and the five steps to an appropriate and supportive response to those in trauma: listen, acknowledge, share, empower, and return.


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    This webinar was pre-approved for 1 CEU credit by the National Advocate Credentialing Program (NACP)® and the DoD Sexual Assault Advocate Certification Program (D-SAACP).  Founded in 1975, the National Organization for Victim Assistance (NOVA) is the oldest national victim assistance organization of its type in the United States and is the recognized leader in victim advocacy, education and credentialing.  To learn more about NOVA, visit


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