Stress and the chance for miscommunication in our 911 centers is the highest it’s ever been. Attendees will first be led through their own personal stress survey to get a baseline. We will then study physical, emotional, and organizational stress within a 911 center; identifying locations, symptoms, and then positive combatants. Suitable for operational staff as well as management. Creating center-wide stress pressure relievers will be introduced. Finally, we will work with the 10 identified communication strategies to employ during a Pandemic or ongoing crisis in the center, using psychological research.
Other Webinars with this Speaker
- Feb 8: Stress Relief and Communications (this webinar)
- March 29: Protecting 911 Center Interpersonal Relationships