In this center-changing class, bully types & approaches will be taught so attendees can identify bullying behavior within their center & within themselves. We will train on the psychological origin of this behavior and triggers for it within a 9-1-1 center. This class is appropriate for teams to attend together from line personnel to directors. Bully Proofing is everyone’s responsibility. The healthiest agencies start by bully-proofing new team members still in training. We will train on the steps for breaking the bully cycle and specifics on how to work one-on-one with a bully as well as the survivor to proof the future. Included within this course are area-specific statistics.
Other Webinars with this Speaker
- Feb 8: Stress Relief and Communications
- March 29: Protecting 911 Center Interpersonal Relationships (this webinar)