NG911: It’s More than Just the Technology

Registrations: 248

Date/Time by Timezone

Tue, Jan 24th, 2023 3:00 PM - 4:15 PM ET
Tue, Jan 24th, 2023 2:00 PM - 3:15 PM CT
Tue, Jan 24th, 2023 1:00 PM - 2:15 PM MT
Tue, Jan 24th, 2023 12:00 PM - 1:15 PM PT

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When the term “Next Generation 911” is heard, we often think about changes in technology. What isn’t thought about is how the Next Generation of 911 is not only about adapting to new technology, but new practices and models of training, retention, hiring, and other personnel-related matters in the center and the shifts we’ve seen so far. In this webinar, we’ll take a look at how personnel systems put in place during the “Legacy 911” period no longer meet the needs of the Next Generation of 911 personnel.

Other Webinars with this Presenter

Jan 24: NG911: It’s More than Just the Technology (this webinar)
Aug 15: How Effective is Your Feedback?
Dec 5: Dispatch as Incident Command: A Multi-Disciplinary Team Approach

Click here to view and register for other upcoming Dispatch webinars and recordings on the JCH Platform.

Presenters:

Halcyon Frank ENP is the Director of Training and Development for the Denise Amber Lee Foundation. She stumbled into emergency communications over 8 years ago and fell in love. Since that time she has found her niche in dispatch training and has spent much of her career developing training inside and outside of the center. She teaches online and in person for the Foundation while still working the console from time to time in eastern Nebraska. Halcyon holds the Emergency Number Professional Certification from the National Emergency Number Association and a degree in Training and Development.

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