Dispatch as Incident Command: Multi-Disciplinary Team Approach

Registrations: 20

Date/Time by Timezone

Tue, Dec 5th, 2023 1:00 PM - 2:15 PM ET
Tue, Dec 5th, 2023 12:00 PM - 1:15 PM CT
Tue, Dec 5th, 2023 11:00 AM - 12:15 PM MT
Tue, Dec 5th, 2023 10:00 AM - 11:15 AM PT

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Have you ever seen a successful team that doesn’t practice together? When it comes to significant and/or large-scale incidents the communications team plays an integral role and is the original incident command but are often not a part of training exercises. Agencies must approach training for these incidents as they would the real thing and this includes determining the role dispatch plays and how they can best interact with those in the field. During this webinar, we’ll discuss dispatch’s role as incident command and steps to take to prepare for handling these incidents more effectively with other public safety partners.

Other Webinars with this Presenter

Jan 24: NG911: It’s More than Just the Technology
Aug 15: How Effective is Your Feedback?
Dec 5: Dispatch as Incident Command: A Multi-Disciplinary Team Approach (this webinar)

Click here to view and register for other upcoming Dispatch webinars and recordings on the JCH Platform.

Presenters:

Halcyon Frank is the Director of Training and Development for the Denise Amber Lee Foundation and has spent over 7 years in emergency communications. She has spent much of her dispatch career training new telecommunicators and developing training curricula and resources regarding various dispatch skills, supervisory and leadership-related topics. This experience also led her to previously create The Dispatch Lab, a dispatch training company. When not busy traveling and training or developing online courses, Halcyon still works under the headset taking 911 calls and dispatching. She holds the Emergency Number Professional Certification from the National Emergency Number Association and a degree in Training and Development.

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