Creating the Best Start for New Dispatchers

Registrations: 621

Date/Time by Timezone

Tue, May 4th, 2021 3:00 PM - 4:15 PM ET
Tue, May 4th, 2021 2:00 PM - 3:15 PM CT
Tue, May 4th, 2021 1:00 PM - 2:15 PM MT
Tue, May 4th, 2021 12:00 PM - 1:15 PM PT

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    You’ve interviewed, tested, and hired what you think are the best dispatch candidates. Now what? How do you orientate new employees to the sometimes high pace, high-stress world that is dispatch while communicating agency procedures and that the employee is valued? This webinar will explore how to communicate agency values and acclimate new telecommunicators while also creating a smooth start to their training process.

     

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    This webinar has been underwritten by Vector Solutions. Vector Solutions is a leader in eLearning and performance support, providing award-winning SaaS solutions. The company delivers continuing education (CE), training, technology and performance management solutions to a broad range of industries including education, public safety, industrial, IT and architecture, engineering and construction (AEC) sectors. Its brands include RedVector, TargetSolutions, and SafeSchools.

     

     

     

    Presenters:

    Halcyon Frank is a founder of The Dispatch Lab– a dispatch training and support organization. She is a full-time dispatcher for a county agency dispatching law, fire, and EMS. She has previously dispatched for a large law enforcement agency.  Halcyon’s experience with training and the development of training curricula at both her agencies and in the private sector-led her to open and manage The Dispatch Lab training program.

    Halcyon presents at dispatch conferences across the country and is an active member of the National Emergency Number Association (NENA).  She also presents online training programs.

     
     
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