Connection in Times of Crisis

Registrations: 24

Date/Time by Timezone

Thu, Dec 12th, 2024 3:00 PM - 4:15 PM ET
Thu, Dec 12th, 2024 2:00 PM - 3:15 PM CT
Thu, Dec 12th, 2024 1:00 PM - 2:15 PM MT
Thu, Dec 12th, 2024 12:00 PM - 1:15 PM PT
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Connection in times of crisis outlines how we can use verbal influence in those tense moments all first responders face, to achieve positive and safe outcomes.  This session is delivered by a hostage negotiator trained by the FBI and at Harvard University and transcends the tactical domain of crisis resolution to unveil profound lessons applicable to nurturing a positive culture through effective communication and connection.

Drawing upon real-life experiences of high-stakes negotiations, this session unfolds strategies and principles that foster an environment of trust, empathy, and collaboration. At its core lies the art of powerful listening—a cornerstone of successful crisis negotiation—which is revealed as a catalyst for building bridges of understanding and forging authentic connections. Through anecdotes and tangible examples, the audience is guided through the transformative power of empathetic communication, where acknowledging emotions and perspectives becomes the bedrock for conflict resolution and influence.

Attendees depart not only enriched with memorable stories but also equipped with practical tools to foster an environment where communication isn’t just about words but about forging profound connections that breed positivity and collective success.


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