Websites have become vital tools to communicate ever-changing practices and policies during COVID-19. But simple word choices, topical priorities, and even omissions may be communicating the wrong message to the communities you serve. This session would introduce a research-based concept called procedural justice, which offers four factors to prioritize in communicating with the public as a way to build trust and boost legitimacy. We will walk through opportunities within typical agency websites to invite voice from visitors, promote understanding, provide transparency around neutral decision-making, and demonstrate respect for all.
Other Webinars with This Speaker
- March 11: Measuring Fairness: Using Client Feedback to Enhance Our Work
- June 1: Communicating Trust: How to Improve Voice, Understanding Transparency and Respect in Your Agency Website (this webinar)