Communicating Trust: Can Simple Website Edits Boost Legitimacy?

Registrations: 49

Date/Time by Timezone

Tue, Jun 1st, 2021 1:00 PM - 2:15 PM ET
Tue, Jun 1st, 2021 12:00 PM - 1:15 PM CT
Tue, Jun 1st, 2021 11:00 AM - 12:15 PM MT
Tue, Jun 1st, 2021 10:00 AM - 11:15 AM PT

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    Websites have become vital tools to communicate ever-changing practices and policies during COVID-19. But simple word choices, topical priorities, and even omissions may be communicating the wrong message to the communities you serve. This session would introduce a research-based concept called procedural justice, which offers four factors to prioritize in communicating with the public as a way to build trust and boost legitimacy. We will walk through opportunities within typical agency websites to invite voice from visitors, promote understanding, provide transparency around neutral decision-making, and demonstrate respect for all.


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