Ask, Tell, Make: Updated Skills for the 21st Century Officer

Registrations: 142

Date/Time by Timezone

Tue, Mar 12th, 2024 1:00 PM - 2:15 PM ET
Tue, Mar 12th, 2024 12:00 PM - 1:15 PM CT
Tue, Mar 12th, 2024 11:00 AM - 12:15 PM MT
Tue, Mar 12th, 2024 10:00 AM - 11:15 AM PT
By reserving your seat, you are agreeing to all aspects of our Legal Liability Waiver and give consent to Justice Clearinghouse to use this information to send additional communications as described in the Privacy Policy below. You agree to indemnify and hold JCH and the presenter harmless from any lawsuits, damages, injuries, losses or claims arising from your decisions as to how to use this information.

For decades, Corrections and law enforcement officers have been trained under the model of ask, tell, make.  Unfortunately, this model excludes the importance of what to ask, how to ask, and the significance of your own emotional state when communicating.

You know that good communication skills can resolve or escalate a situation; but have you ever thought about how the escalation of a situation could leave you open to injury, discipline, or even criminal charges?

This course will help you understand and use strong communication skills such as:

  • Emotional control when asking or telling
  • The basic elements of communication
  • Social skills important for successful communication


Webinars with this Presenter


Click here to register and view other Jail/Corrections related webinars and recordings on the JCH website.



This webinar will be considered by the American Jail Association to equal one online learning hour toward certification and recertification for the following programs: Certified Jail Officer, Certified Jail Supervisor and Certified Jail Manager.  For more information about AJA certification programs, visit



This webinar has been pre-approved by the Maine Animal Welfare Program for 1 Continuing Education Unit for the State of Maine’s ACO annual training. You can find more information about Certification, required annual training or submitting materials for credit at Maine’s Animal Control Officer Resource Page.




Additional Resources
5 months ago
Online Course: Developing the Correctional Officer
Professionalism is critical for all criminal justice professionals – but perhaps no more so than f […]
2 years ago
Preventing Jail Suicide: Issues We Don’t Talk About, But Should
This is the second installment of Dr. Lisa Boesky’s Preventing Jail Suicide webinars. The first se […]
3 years ago
Preventing Jail Suicide: Adjusting Current Strategies to Save Lives
Prisons have higher rates of suicide deaths than the general population and jails have even higher s […]
4 years ago
Thoughts on Taking Action from Dr. Robin Timme
During his recent webinar, Dr. Robin Timme shared incredible insights about building understanding a […]
4 years ago
Trauma Informed Jails: An Interview with Dr. Robin Timme
We know that most inmates have some level of trauma in their background. But what about your correct […]