For decades, Corrections and law enforcement officers have been trained under the model of ask, tell, make. Unfortunately, this model excludes the importance of what to ask, how to ask, and the significance of your own emotional state when communicating.
You know that good communication skills can resolve or escalate a situation; but have you ever thought about how the escalation of a situation could leave you open to injury, discipline, or even criminal charges?
This course will help you understand and use strong communication skills such as:
- Emotional control when asking or telling
- The basic elements of communication
- Social skills important for successful communication
Webinars with this Presenter
- March 12: Ask, Tell, Make: Skills for the 21st Century Officer (this webinar)
- June 25: Communications and Boundaries
This webinar will be considered by the American Jail Association to equal one online learning hour toward certification and recertification for the following programs: Certified Jail Officer, Certified Jail Supervisor and Certified Jail Manager. For more information about AJA certification programs, visit https://www.americanjail.org/certification.
This webinar has been pre-approved by the Maine Animal Welfare Program for 1 Continuing Education Unit for the State of Maine’s ACO annual training. You can find more information about Certification, required annual training or submitting materials for credit at Maine’s Animal Control Officer Resource Page.