Celia Trigo Besore has over 20 years of experience in not-for-profit organizations. In November 2018, she became the Executive Director of The Monitoring Association, previously known as the Central Station Alarm Association (CSAA). Before her latest promotion at TMA, she worked for the Association from 1999-2010 as Vice President of Marketing and Programs and from 2017-2018 as Vice President of Membership & Programs. In 2010, she left then CSAA to become the Executive Director & CEO of the National Association of Hispanic Nurses (NAHN), a professional association representing the interests of Hispanic nurses and those of the Hispanic community as it relates to health.

She is a member of the Security Council of Underwriters Laboratory (UL). In addition to her work experience, she has a Master in Business Administration from George Mason University with an emphasis in Strategic Management and Marketing. She received her American Society for Association Executives (ASAE) Certified Association Executive (CAE)
certification in May 2008 and is a 2010-2012 ASAE Diversity Executive Leadership Program (DELP) scholar.

The pursuit of new adventures and the drive to be part of something larger drove Carmen Van Voorhis to join the path of public safety and began her career with Virginia Beach Emergency Communications and Citizen Services (ECCS) as a 9-1-1 recruit in July 2009.

Throughout her own initial training as call taker to dispatcher, Carmen knew that training others was a pathway that she wanted to further pursue during her career.  First, she became a trainer on the operations floor and ultimately was selected as the second lead instructor for the 9-1-1 training academy.  While in the role as instructor, Carmen was designated as the ECCS lead in the implementation of a new Computer Aided Dispatch system (CAD). She was promoted to operations supervisor in 2017 while still managing her training and technology responsibilities. Throughout her career, Carmen has been involved in frequent multi-agency technological projects to include ASAP to the PSAP implementation.

Carmen continually strives to meet and/or exceed all expectations of her duties and responsibilities.   She consistently seeks out trainings and courses for personal growth in leadership/management skills and the changing world of 9-1-1 to help her Department grow. Carmen is passionate about her career and Public Safety as a whole.

Jay Hauhn is the principle of consulting company, Hauhn and Associates, LLC.  Hauhn retired as CEO/Executive Director of the The Monitoring Association In November of 2018.  In 2014 he retired as chief technology officer and vice president of industry relations at Tyco Integrated Security, where he was responsible for product strategy including development, technology, and innovation.  He was also responsible for interaction with industry associations, regulatory agencies and local, state and federal governments.  Prior to the ADT – Tyco separation, Hauhn served as CTO of ADT for five years.

Previously, Hauhn served as chairman of the Security Industry Association (SIA) and as president of CSAA.  He served nearly a decade on the board of directors of the Security Industry Alarm Coalition (SIAC).  He is the recipient of numerous industry awards, including SIA’s “Statesman Award” in 2009 and SIAC’s William Mooney award in 2011. In April 2011, he was inducted into the Security Industry Hall of Fame. Hauhn was also recognized as one of the “Security Industry’s Most Influential People” in 2012 and in 2013 placed 16^th on IFSEC’s (International Fire and Security Exhibition and Conference) global ranking of  “Most influential People in Security & Fire.”   In 2013, SIA created the Jay Hauhn Excellence in Partnerships Award, presented each year to an individual within a SIA member company who has worked to foster partnerships across the industry.

Bob Finney is the Director of Communications Technology for the Collier County Sheriff’s Office in Naples, Florida.  He began his Public Safety career 25 years ago as a dispatcher for the Shelton Police Department in Washington State.  Bob is currently the ECC at-large member of the board for PPVAR.  He is an active APCO and NENA member, and has served on numerous Committees, such as the Florida Training Committee, the Florida Certification Task Force, and was the chair of the SW Florida Regional Domestic Security Task Force-Communications Focus Group for 17 years. Bob is passionate about emerging technologies, specifically Next Generation 9-1-1 and the National Public Safety Broadband Network initiatives, as well as any innovations that help Public Safety and the community at large.