Active Listening and Basic De-escalation for the Animal Welfare and Control Professional

Registrations: 26

Date/Time by Timezone

Tue, Oct 5th, 2021 1:00 PM - 2:15 PM ET
Tue, Oct 5th, 2021 12:00 PM - 1:15 PM CT
Tue, Oct 5th, 2021 11:00 AM - 12:15 PM MT
Tue, Oct 5th, 2021 10:00 AM - 11:15 AM PT

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    Animal Control Officers and shelter personnel are routinely in situations where conflict with members of the public can occur. This training, conducted by a Conflict Intervention Team (CIT) trained ACO will break down the basics of active listening to aid in the successful de-escalation of such situations. This training will also discuss successful ways to manage individuals in crisis and some common warning signs exhibited. Lastly, case examples will be provided to look in-depth at how human crisis intersects with animal welfare both within the shelter and the field.




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    The National Animal Care & Control Association (NACA) was formed in 1978 for the express purpose of assisting its members to perform their duties in a professional manner. We believe only carefully selected and properly trained animal control personnel can correct community problems resulting from irresponsible animal ownership. NACA’s purpose is to preserve the Human/Animal Bond by insisting on responsible animal ownership.






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