Working Together: Health Services and Custody Fostering Better Relationships

Working Together: Health Services and Custody Fostering Better Relationships
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2021-10-26
Unit 1 Presentation Materials: Working Together
Unit 2 Transcript: Working Together
Unit 3 Workbook: Working Together
Unit 4 Recording: Working Together

In a machine, each part has its specific functions so things run smoothly. In the corrections setting, custody officials and health staff provide inmates with the immediate services they need on the frontlines and other actors ensure that the facility operates as intended in the background. But as we all know, things don’t always run as expected and issues inevitably occur. This webinar explores challenges in the corrections setting and what can be done across the moving parts for things to run efficiently.

This session’s resource is Jim Martin who has been in law enforcement for more than 20 years. He’s serving as the command staff liaison for the Vanderburgh County Jail’s medical unit and the Vanderburgh County Mental Health Task Force. He is also currently the Vice President of Program Development with the National Commission on Correctional Health Care (NCCHC).

Specifics of this webinar include:

  • A glimpse into the different actors that have a stake in the correctional landscape.
  • The similar challenges in the health care and custody front of corrections.
    • The shortage of both medical and custody staff.
    • The ever-changing corrections environment posing health and safety risks to employees.
    • The demand for staff to promptly adapt to the situations they’re subjected to.
    • The specialized skills and knowledge required of the employees.
    • Maintaining the health and safety of everyone within the facility.
  • The concept of silos where there is an inability to recognize similar challenges due to fixation on individual activities and responsibilities.
  • How silos prevent relationship building and information sharing.
  • Overcoming silos by recognizing that all units and individuals are working towards one overarching organizational goal.
  • How collaboration creates an ideal work environment where there is less stress and things flow seamlessly.
  • Fostering better relationships through:
    • Cross-training amongst the different units/roles allowing working on solutions together.
    • Getting people involved, encouraging feedback, and sharing information.
  • The value in identifying the strengths, weaknesses, opportunities, and threats of an organization to improve operations and have awareness on the environment.
  • How working together benefits the organization and the individuals within.
  • NCCHC Standards that encourages and requires developing relationships.
  • The TEAM approach and step-by-step guide to facilitate effective collaborations and get people to work together.

Questions from the webinar audience are about:

  • Developing realistic goals.
  • SWOT analysis tools to help with organizational awareness and collaboration.
  • Creating meaningful change within a facility.
  • Using electronic systems in communication and collaborations.
  • Teaching de-escalation to healthcare and corrections staff.



Other Webinars in this Series


Audience Comments

  • “Excellent presentation! One of the best I have seen from JCH. And I appreciated how the speaker took the time to answer our questions and provide great resources. Thanks again!” — Alissa
  • “Having a fresh mindset and a new set of eyes to look at things differently.” — Alphaeus
  • “Good presentation on all subject matters including T.EA.M. Approach and Putting It All Together.” — Beverley
  • “It was all very interesting and valuable. It was so appreciated to hear such supportive words for the role Health Care plays in Custody. Thank you and keep up the great work.” — Kelly
  • “I want more courses taught by Mr. Jim Martin. He is an excellent and interesting speaker.” — Tambra
Additional Resources
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