What is a Real Time Crime Center and How Do You Start One?

What is a Real Time Crime Center and How Do You Start One?
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2023-06-27
Unit 1Presentation Materials: What is a Real Time Crime Center and How Do You Start One?
Unit 2Transcript: What is a Real Time Crime Center and How Do You Start One?
Unit 3Workbook: What is a Real Time Crime Center and How Do You Start One?
Unit 4Recording: What is a Real Time Crime Center and How Do You Start One?

Real Time Crime Centers (RTCCs) are public safety units that manage data and intelligence to proactively mitigate crime, investigate crime, and provide situational awareness in real-time. This webinar explores what RTCCs are and the steps to establish one in terms of funding, technology, and other crucial considerations.

The panel speaking on these topics are:

  • Jared Kosina, Training for the National Real Time Crime Center Association (NRTCCA)
  • Marcos Hernandez, Treasurer for the National Real Time Crime Center Association
  • Nichole North, Vice President of Administration for the National Real Time Crime Center Association
  • Emily Spindler, Partnership Manager for the National Real Time Crime Center Association

Specifics they discussed in this session include:

  • What an RTCC is, its purpose, areas of operation, and the resources and systems it utilizes to operate.
  • What fusion centers are, its personnel, scope, role, and operations.
  • Contrasting the functions of an RTCC to a fusion center in terms of services provided and the timeline they operate in.
  • A rundown of the free resources that may already exist in agencies in terms of systems, infrastructure, and personnel to get started with creating an RTCC.
  • Resources that require funding such as investigative resources, license plate readers, and traffic cameras that are valuable in an RTCC’s operation.
  • The value in starting small, seeing what other agencies are doing, and remembering that what works for one agency won’t always work with others when establishing an RTCC.
  • Tips on where and how to access funds by proving successes, having community support, utilizing grants, and preparing a budget.
  • The value in partnerships and engagement with other agencies, city and county entities, tech companies, and the community to the success of an RTCC.
  • Considerations when establishing an RTCC
    • Determining what the RTCC wants to accomplish in terms of the type of calls to work on, prioritizing calls, and specific cases to assist in.
    • The hours and availability of RTCC services.
    • Finding the right people to staff the center – be it sworn or civilians and the involvement of the district attorney in terms of camera footage access.
    • Documenting the work done to track the RTCC’s accomplishments and for use in legal proceedings if needed.
  • Picking out the technology to use to accomplish the RTCC’s determined goals.
    • Existing community entities to partner with to access camera feeds and what to take into account when purchasing additional camera units.
    • Considerations when acquiring and utilizing license plate readers for RTCC purposes.
    • Crime analysis workup resources – accessing existing ones, how the resources will be used, and creating a standard for the product that the RTCC pushes out.
    • Leveraging Electronic Monitoring, GPS Tracking System, and Shots Fired Detection in conjunction with other technology and systems to better address crimes.

Questions from the webinar attendees are about:

  • Getting community buy-in to access existing camera systems.
  • RTCC’s involvement in solving organized retail crimes.
  • RTCC’s role in the rollout of NextGen 911.
  • Integrating RTCCs to drone first responder programs.
  • Examples of SOPs, policies, and MOUs used in RTCCs.
  • Metrics to measure performance and return on investment of RTCCs.
  • Timeline to get an RTCC up and running.
  • RTCCs’ role in large-scale events in communities.
  • Becoming a member of the National Real Time Crime Center Association.


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Audience Comments

  • “Good information on how to begin a Real Time Crime Center and develop it.” — Billy
  • “Information on the equipment and how to get set up for running an RTCC.” — Jana
  • “Leaning other things that I need to incorporate at my agency RTCC.” — Julia
  • “I heard several new/different ideas tha may work in our Real Time Crime Center.” — William
  • “The depth of knowledge and enthusiasm of the presenters was AWESOME!!!” — Vivian





This webinar is part of the JCH Summer School Program. From June 1-August 31, 2023, attendees will receive a certificate of attendance via email about one hour after the conclusion of a webinar.

Want to join us for other Summer School webinars? Check out our Summer School Calendar and register today!



Nlets is a self-funded nonprofit, established in 1967 with the objective of connecting law enforcement, justice, and public safety agencies for the purpose of exchanging critical criminal justice information. They strive to ensure that the right information gets to the right person as quickly as possible. Nlets connects more than 1,000,000 users, 45,000 agencies, and 800,000 devices, with more than three billion transactions traversing their secure network last year.



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