Most of the changes in our lives are either ones that we mindfully laid out and prepare for or ones that disrupt our routines out of the blue. Our reaction and response to change heavily depends on which of those two it falls under. For changes that involve a group of people, be it families, working teams, or whole organizations, it is always suggested to take the former approach – one that is planned intentionally and takes others’ input into consideration.
This week’s Dr. Kimberly Miller Special provides practical tips on how to effectively roll out changes in organizations and manage potential resistance. Dr. Miller is a sought-after speaker, consultant, and trainer. Incorporating strength-, skill-, and relationship-based approaches, she provides both individuals and organizations with the support and motivation they need to be more effective in their missions.
Specifics of this course include:
- Perceptions of change: How people commonly view change, what influences how they perceive change and the reasons why people struggle with it.
- The value in considering other’s thoughts on the proposed change and the method of change.
- Evaluating the main objective of the change and past efforts for the same goal before implementing it.
- Setting the foundation for success by:
- Securing support from leaders, and collaborating and including those who will be affected in the decision making to ensure their buy-in.
- Taking into account all variables and potential outcomes and laying out accountability procedure.
- Articulating a clear vision and path that elucidates the need for the change to take place.
- The value in instilling predictability and stability by managing expectations and openly communicating the potential obstacles and workarounds for these.
- Ensuring that resources are available, equipped, supported, willing, and empowered to deal with changes.
- Laying out mechanisms to reduce the impact of change and reinforce conduct and systems that support it.
- Creating a comprehensive communication plan that ought to absorb the potential impact and resistance to change.
- Identifying the vital behaviors that support the success of the implemented change.
- A look into the most common setbacks that any organizational change may encounter and how to address these.
- Understanding the common drivers for resistance to change and tips to help people overcome these.
- The importance of preparing for potential resistance, detours, and barriers to the changes and implementing a learning mindset to navigate these easily.
Questions from the audience were about:
- The difference between equality vs. equity, and sense of control vs. illusion of control.
- Managing people’s indifference to surveys due to past experiences and learned distrust.
- The level of transparency to practice with subordinates.
- Tips on how line-level team members can secure support and buy-in from the top.
- Lessons learned from the changes that COVID brought into our lives.
This is part of a 4-part series:
- July 9: Owning Racism & Living the Solution
- July 28: Beyond Racism: Identifying The Roadblocks, Barriers & Blind Spots That Are Holding Your Organization Back
- August 12: Transformation & Change for Criminal Justice Professionals (this webinar)
- Sept 8: Tough Times, Hard Conversations & Healing
- “The knowledge of the presenter: professional and informative.” — Kamal
- “I appreciated the focus around how management can change and inspire change from the line level, rather than demanding line-level change without any support.” — Alexis
- “Dr. Miller holds my attention during these webinars, and I feel better-equipped after listening to her presentations!” — Corinna
- “This was a wonderful webinar! There are so many people in higher-up positions that need to hear these things and remember where they were in the lower-level positions and to take into consideration the input those lower-level people have to help build better agencies.” — Cynthia
- “This instructor is so honest about how things are and provides relevant suggestions that can help in transformation within an organization.” — Cris
- “This was one of, if not, the best webinars I have heard!! It was so fierce, powerful and informative! I feel like all organizations need to hear this in its entirety. I’m sure most of us line workers can concur but the powers that be will not take the time to listen to this great knowledge. Fantastic and relatable!” — Frances