Halcyon Frank really got our attention when she shared this reminder during her webinar, Building Your Team: Lessons for Dispatch Organizations.
“We have to think of our employees as “free agents.” How we treat them — our niceness — matters.”
Thoughts on Niceness from Halcyon Frank
Additional Resources 
2 years ago
Creating the Best Start for New Dispatchers
The first day on the job can be anxiety-inducing. Everything and everyone is new, and you’re scare […]
2 years ago
No Second Chance: Handling Suicidal Callers in Dispatch
Dispatchers are the very frontline of the public safety sector. They play a critical role in respons […]
3 years ago
Thoughts on Trust from Halcyon Frank
Impact Dispatch's Halcyon Frank shared this great reminder about the impact trust has on an agency's […]
3 years ago
