Understanding how to communicate with clients is critical – particularly when it may not be information they appreciate. It requires learning how to deliver information in just the right way, at just the right time and in the right manner so that a probation or parole officer’s message is actually heard.
Love this reminder that seasoned probation professional Herb Sinkinson made during his recent webinar, “Are We Speaking the Same Language? Leveraging Conversational Language to Engage Clients.”
“If the client gets defensive, the will tune out and not hear anything else you are saying.”