“The New Normal” – Recovering from an Intruder Response Incident

The New Normal - Recovering from an Intruder Response Incident
Duration: 60 Minutes
Module 1 Resources
Recorded April 10, 2018
Unit 1 Slide Deck: The New Normal
Unit 2 Recording: The New Normal
Unit 3 Webinar Notes: The New Normal

Mark Warren joins the Justice Clearinghouse again for the third and final part of this webinar series on intruder incidents. Coming from the prevention and response standpoint of the past two webinars, Mark tackles the final phase of post-incident recovery.

With the number of mass shooting incidents in the country in the last 2 decades, having a well-planned and prepared incident handling process can make all the difference in the number of casualties and damage an attacker can inflict upon an organization, and its aftermath for the victims, the survivors, their families and the community.

Mark Warren has years of experience in law enforcement and education working on high-risk arrests, undercover operatives, and firearms. His involvement in training earned him an award as Missouri Post’s Part-Time Instructor of the Year. As the Vice President and Director for Training of Strategos International, he provides security training and protective service for businesses, schools, church, among others.

This time around, Mark focuses on the various elements that must be established to give way to a successful recovery post-incident. Some of the details he discussed are:

  • The role of communication capabilities during recovery to keep everyone (employees, students, families, community, responders) updated.
  • The various means of communications that may be utilized, from the most basic phone SMS, public social media, and the more advanced platforms that provides specialized functions for crisis management.
  • The significance of developing an Emergency Operations Plan with an all-hazards approach using the guidelines from the Federal Emergency Management Agency.
  • The importance of Memos of Understanding across entities to assist one another during crises, the components of an MoU, and drafting one using Formswift.
  • The types of primary evacuation sites, things to consider when organizing evacuation sites, and why it is necessary to have at least 3 probable evacuation locations.
  • Planning and organizing transportation of students, employees, etc. by utilizing the partnerships through MOUs with bus providers and other transport companies.
  • Training a Rescue Task Force with members that comprise of law enforcement, fire and EMS, and ensuring the availability of ambulances.
  • Ensuring that police officers and the true first responders (i.e., the people on the scene) get crisis casualty care training to assist with first aid of injuries while the building is still on lockdown.
  • Elements that must be present in a reunification area and how the three other potential evacuation sites can be potential reunification areas.
  • Employing an effective debriefing plan by separating one for internal/organizational debriefing, and another for family members, community, and/or media.
  • The importance of having a counseling service and family reception center where assistance and support providers are available to meet with victims and their families.
  • Other post-incident considerations like putting up a family and employee assistance centers, memorials, and anniversary commemoration.
  • Strategos’ available prevention, response and post-incident solutions.
  • Polling questions checked the types of communication technology, number of evacuation location/s,  and presence of a rescue task force and crisis casualty care in their jurisdiction/organization.
  • The webinar audience raised their concerns during the Q&A relating to:
    • The preferred communication systems and major factors to consider when implementing it.
    • The importance of the preventive and response phases, and the impact of a crisis incident that deems it necessary for organizations and entities to have a recovery post-incident plan
    • Effective ways to reach out to the communities and encourage them to start the crisis incident planning.
    • Mistakes communities make during the post-event response in crisis incidents.
    • The need for justice and law enforcement organizations to likewise take the same planning and precautions should a similar crisis incident occur in their workplace.
    • Managing the transport of people and flow of traffic in crisis situations and ways to communicate and educate people about the need to keep the vicinity of the incident clear.
Additional Resources
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