Shannon Harkey has been with Charlotte-Mecklenburg Animal Care & Control for 20 years and currently serves as the Customer Service/Community Outreach Manager.  She manages the following programs: Foster, Rescue, Behavior Modification, Community Outreach, Offsite Adoption locations, Customer Service (adoption, reclaims, miscellaneous), Managed Intake Owner Surrender, and the Volunteer unit.  During her career, Shannon has also served as a Field Enforcement Officer and Field Enforcement Supervisor.  She has worked closely with her open-minded staff to deconstruct every public facing program in the shelter and rebuild each one with a focus on breaking down barriers to better serve both customers and animals.