Role of the First Line Supervisor

Role of the First Line Supervisor
Duration: 60 Minutes
Module 1Resources
Recorded September 13, 2017
Unit 1Presentation: Role of the First Line Supervisor
Unit 2Recording: Role of the First Line Supervisor
Unit 3Webinar Notes: Role of the First Line Supervisor

Being the first line supervisor is the gateway to being a part of management. Too often, however, associates are promoted to first line supervisor positions without sufficient training or mentorship. These newly-promoted leaders find themselves winging it on their new responsibilities, and learning as they go along.  While this setting works out okay, it certainly is far from ideal. You’d want these young leaders to understand the difference of their old roles to their new responsibility. You’d also want them equipped with leadership qualities that they can apply on their new roles.

If you were once a first-line supervisor, you must have known how challenging transitioning into entry-level management role. And now that you’re higher up in the hierarchy, you might find yourself wanting your subordinates to be more prepared than you had been. This webinar aims to address just that, making sure our young leaders are ready and equipped to take-charge, manage and lead.

An expert in the field of criminal justice and education, Dr. Jeff Fox has 400 courses taught, with at least 27 years of public service and numerous books written and published. Dr. Jeff Fox is back on the Justice Clearinghouse webinars as he hopes to enlighten new leaders and those who are doing the mentoring and training to these young leaders. Areas that Dr. Fox deep dived into include

  • Reasons why the first line supervisor role is critical in organizations.
  • The qualities expected from first line supervisors.
  • The core values that must be manifested by any leader.
  • The functions of a manager, the basic principles of management, and important concepts in the chain of command.
  • The two point of views governing leadership and management namely the people and thing paradigm.
  • How leadership progresses based on a matrix that compares the level of skills of the manager leader in the technical, conceptual and human skills aspects.
  • A comparison between a leader and manager.
  • The top six characteristics of admired leaders.
  • The various types of power put into the hands of first line supervisors.
  • Some main points that must be remembered by first line supervisors upon transitioning into a leadership role.
  • The different conditions that increase negativity in the workplace.
  • Motivation Theories to be used as basis to examine subordinates and reflect on one’s own leadership.
    • Herzberg’s Motivation-Hygiene theory, what are the basics that people expect out of their occupation as ‘hygiene’ and what do they seek and view as ‘motivators’.
    • Maslow’s Pyramid of Needs as a way of understanding the development of an individual’s motivation.
    • The Equity theory that suggests that people see their input and output as a ratio that when not fairly balanced may cause them to get demotivated.
  • What are the ten commitments of leadership that first line supervisors must aim to do in their roles?
  • The things to practice and maintain as keys to leadership.
    • Setting priorities as a foundation towards efficiency and effectiveness
    • The importance of having a vision and solution centered mindset
    • Why the right attitude can make so much difference in being both a leader and follower
    • How self-discipline and responsibility work hand in hand towards achieving results.
    • The critical aspect of teamwork and principled leadership.
  • The different types of leadership for first line supervisors to try.
  • Self-reflection questions to make one an even better leader.


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