Leaders want their organizations to be productive and efficient. Relying on compliance based on authority, however, isn’t the best strategy. More and more leaders are acknowledging the importance of building relationships and trust to drive productivity and accomplish organizational goals. In this webinar, Al Cobos walks us through the process of creating a culture of trust and psychological safety to improve organizational performance.
Al Cobos is the primary consultant and owner of Dychelon LLC, a Human Resources training provider. Prior to this, he has over three decades of law enforcement experience with the Los Angeles County Sheriff’s Department (LASD) where he trained and developed employees of different ranks.
Specifics of this discussion include:
- The common barriers that prevent teams and organizations from fostering psychological safety.
- Maslow’s Hierarchy of Needs and how each of the levels applies in the workplace, particularly law enforcement.
- The critical aspects to create psychological safety in the workplace.
- Questions to ask to create a culture of trust that looks into the organization’s mission, the individuals’ roles and skills, and where help and guidance can be expected.
- Questions to ask when assessing an organization’s psychological safety in terms of the employees’ needs, being valued in their contributions, and being respected for their decisions.
- Factors to take into account when creating a culture of trust as it relates to…
- Encouraging intellectual curiosity and considering different perspectives to foster psychological safety.
- Strategies when it comes to handling conflict.
- Mechanisms to evaluate team performance and measure psychological safety.
- The purposeful process when creating a culture of trust as seen in our intent, conversations, relationships, and the results of which.
- The value in asking versus telling when trying to create a culture of trust.
- The changes we can implement within our organizations and ourselves to foster psychological safety.
Points raised during the Q&A are about…
- How one person can play a role in changing the culture of an organization.
- Upholding accountability and productivity while maintaining psychological safety.
- Resources to learn more about psychological safety.
- Letting go of grudges to facilitate trust moving forward.
- Bolstering psychological safety despite staffing issues.
Other Webinars with this Presenter
- Sept 15: Maslow in the Workplace: Creating Employees that Contribute and Are Engaged
- Feb 2, 2023: Psychological Safety: Creating a Culture of Trust on Your Team and Organization (this webinar)
- May 9, 2023: Communicating with Executives, Supervisors, and Managers: Selling Your Ideas Up the Chain of Command
- Nov 7, 2023: Executive Communication: Getting Your People to Understand Your Message
Resources and Handouts
- Book Referenced: Motivational Interviewing 3rd Ed. by Miller and Rollnick
- Book Referenced: Ask Powerful Questions: Create Conversations that Matter by Will Wise and Chad Littlefield
- Source Referenced: Harvard Business Review
Audience Comments
- “All the information shared was good, but I especially liked the question-and-answer period at the end of the webinar. The facilitator provided really good responses to the real-life questions asked.” — Shannon
- “He helped me to understand why my burnout seems perpetual (a chronically unsafe environment without transparency or regular communication). I felt validated and better understand what I see and feel, so can make a better plan of how I will respond. THANK YOU.” — Kellie
- “It offered a fresh way to look at team building and whose responsible.” — Nicole
- “How to boost my impact on the emotional safety of my workplace. Very good webinar!!!!!” — Shannel
- “Loved the use of the Hierarchy of needs for individuals and agencies!” — Galen
- “The most valuable thing I learned from this webinar is how to provide safety of culture and trust within an organization. — Mary
- The tenant living rent-free in your head example was awesome! Thank you!” — Omar
- “I liked learning new skills to improve my leadership skill. I learned how to approach new team and agency members as well as how asking questions can improve communication and trust within a team and organization.” — Kristie
- “I liked this because it helped me to identify what my organization used to have, but no longer has in so many ways for its employees. We are chronically understaffed and our supervisors have changed into their own little clique instead of being there for the employees. It’s also helped me to see that I’m doing what I can, and I am one of the people that others are comfortable in coming and talking to, as I don’t judge and am open to them as a person.” — Holly Jo
NACP and D-SAACP Advocates can earn 1 CEU by attending this webinar through the National Advocate Credentialing Program (NACP)® and the DoD Sexual Assault Advocate Certification Program (D-SAACP). Founded in 1975, the National Organization for Victim Assistance (NOVA) is the oldest national victim assistance organization of its type in the United States and is the recognized leader in victim advocacy, education and credentialing. To learn more about NOVA, visit trynova.org.
