Problem Oriented Response For Animal Welfare Agencies

Problem Oriented Response For Animal Welfare Agencies
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2021-11-30
Unit 1Presentation Materials: Problem Oriented Response
Unit 2Transcript: Problem Oriented Response
Unit 3Workbook: Problem Oriented Response
Unit 4Recording: Problem Oriented Response

The animal services profession has grown so much. From being the “dog catchers” of the early days, Animal Control Officers are now professionals responsible for public safety. Unfortunately, old habits die hard, and the community still relies on ACOs to respond to non-critical incident calls when the ACO’s limited time could be utilized to address the root cause of community problems.

This session’s instructor is Scott Giacoppo, and he will discuss problem-oriented response in the animal services profession. Scott is the Director of Municipal and Shelter Support for Best Friends Animal Society where he oversees the development of lifesaving efficacy and sustainability for animal welfare partners across the US.

Specifics of Scott’s webinar include:

  • How the animal services profession has progressed despite its limited resources.
  • A glimpse into an ACO’s typical day and workload and the need for a shift in how calls are being handled by focusing on problem-solving instead of merely reacting and responding.
  • Getting started with problem-oriented response by collecting and analyzing data to identify the problems.
  • A rundown of the most important data to collect to start working on problem-solving the most common issues faced by most animal services agencies.
  • A glimpse into how data collected is processed and analyzed to hypothesize the causes of the symptoms and come up with an action plan to address the issue effectively.
  • Strategizing your agency’s response by looking into what other agencies/jurisdictions have utilized to resolve the issues identified and working with the community.
  • A look into the stakeholders and partners that animal welfare agencies can reach out to and collaborate with to create effective strategies and positive outcomes.
  • The value of fostering relationships and creativity to help accomplish set goals and objectives.
  • The importance of measuring the success of your strategy and the different software and methods available to analyze data and monitor outcomes.
  • Tools and resources to refer to about problem-oriented response.
  • Examples were provided using real data from select jurisdictions to demonstrate how these agencies utilized data to identify their communities’ most pressing issues and strategize to resolve these.

Questions from the webinar participants are about:

  • Access to the software used during the webinar to pursue a data-driven problem-oriented response.
  • Trends on the findings of the data analysis.
  • Implementing problem-oriented response in short-staffed and under-resourced agencies.
  • How to address the lower priority calls without having to deploy an officer to the call location.
  • Remaining positive when dealing with repeat offenders.
  • Managing the compassion fatigue that ACOs are subjected to in the profession.
  • Utilizing community service officer roles in animal welfare.


Other Webinars with This Organization


Resources and Handouts


Audience Comments

  • “The application of the SARA method to animal issues. excellent speaker, very engaging.” — RHONDA
  • “Scott was spot on about using animal control personnel to do jobs not related to animal welfare. It is time we say no to nonrelated professional animal calls.” — Mary
  • Scott was a great presenter! I loved his suggestion to read Problem Orienting Policing and issuing microchip scanners to fire departments.” — Kat
  • “In some ways, we all have the same types of animal-related problems. I appreciated the in-depth questions posed so we may look into where the real problems are throughout our community. Also, we need to ask for help from our community partners…this is something my agency has always struggled with, but will certainly work on. Overall excellent class!” — Angela
  • “Interesting topic with various subject matter such as Rethinking Our roles, Identifying the Problem, and the Different Types of Strategic Responses.” — Beverley
  • “Excellent Stats. LE doesn’t do as good.” — Robert




This webinar has been certified by the National Animal Care & Control Association and is approved for 1 Continuing Education Unit. Please refer to your NACA membership portal for current CEU submission process. Current NACA Members who attend the live presentation or watch the recording will be able to download a jointly issued attendance certificate that includes the National Animal Care & Control Association logo. Visit the NACA training page for a complete list of future trainings.






Additional Resources
2 years ago
After the Webinar: Problem Oriented Response for Animal Welfare Agencies. Q&A with Scott Giacoppo
Webinar presenter Scott Giacoppo answered a number of your questions after his presentation, Problem […]
2 years ago
Data-Driven Decision Making for Animal Welfare Organizations – Part 2
This is the second installment of a two-part webinar series on data-driven decision making for anima […]
2 years ago
Data-Driven Decision Making for Animal Welfare Organizations – Part 1
Dataism is deemed as the modern-day ideology. Everything must be backed up by some sort of data to b […]
3 years ago
You don’t just need MORE data. You need the RIGHT data.
Data-driven and evidence-based approach is the buzzword in almost any industry lately. With all the […]
3 years ago
Using Data and Performance Measurement to Improve Criminal Justice Outcomes
Various factions are claiming differing positions as facts that most of us may no longer be sure whi […]