Patrol Intelligence Officers: Intelligence-Led Policing in Action

Patrol Intelligence Officers: Intelligence-Led Policing in Action
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2021-06-17
Unit 1Slide Deck: Patrol Intelligence Officers
Unit 2Transcript: Patrol Intelligence Officers
Unit 3Workbook: Patrol Intelligence Officers
Unit 4Recording: Patrol Intelligence Officers

Patrol officers are the ones that spend most time on the field so it makes sense that they’re able to gather leads and other information while interacting with the community. The Phoenix Police Department (PPD) recognized the valuable contribution that they can make when they implemented the Intelligence Officer Program (IOP). This webinar unpacks the components of the program and its outcomes.

The resource speakers for this session are:

  • Jon Bottema, Instructor at Arizona State University
  • Wendy Rountree, Criminal Intelligence Analyst with the Phoenix Police Department
  • Cody Telep, An Associate Professor and Director of Undergraduate Programs in the School of Criminology and Criminal Justice at Arizona State University

Specifics of the discussion include:

  • Understanding the concepts of intelligence, intelligence-led policing, and evidence-based policing.
  • The characteristics of intelligence-led policing and the tweaks made by the Phoenix PD for their Intelligence Officer Program.
  • The goals and approach of the IOP.
  • The screening process for intelligence officers.
  • The reports that the IOs accomplished as part of their responsibilities that helped the researchers evaluate the program and capture real-time activity and actionable intelligence.
  • The different trainings that the intelligence officers undergo, its curriculum, and the structure of the training.
  • The requirements for certification as an intelligence officer.
  • The auditing process done in partnership with the Arizona State University (ASU) that monitors compliance, measures performance improvement, and consolidated the active IO roster.
  • The evolution of the program from pilot, the funding sources, tools and other resources that allowed it to expand, the creation of the advanced school, and COVID’s impact to the program.
  • The value of the researcher-practitioner partnership between ASU and PPD from inception and development, to implementation and evaluation.
  • Findings from the research that established how the IOP…
    • Pilot run helped support the expansion of the program by presenting its positive impact valuable in ensuring leadership buy-in.
    • Had positive perceptions and regarded as a good resource across groups.
    • Resulted in intelligence success where better and more information processed resulted in missing individuals located, arrests, cases concluded, and intel for larger projects.
    • Fostering communication and information sharing between IOs and everyday patrol officers.
    • Made things easier for the supervisors without taking valuable resources from patrol.
  • Recommendations based on lessons learned from the IOP that highlighted the importance of:
    • Adapting to change to overcome technological and organizational challenges.
    • Command commitment and adequate staffing to support the effort.
    • Effective recruitment and selection of IOs.
    • Taking baby steps to gauge how to best implement the program, measure its impact, see how it can benefit the department, and the value of researchers in this aspect.

Points raised during the Q&A were about:

  • The IORS and daily log.
  • How information from the IOs are relayed to other members of the department as actionable intelligence.
  • Future IOP schools opening.
  • IOs that want to advance their careers and seek other positions within the department.
  • Sharing and submitting information to the Fusion Centers.



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Resources and Handouts


Audience Comments

  • As an analyst, I’m always interested in ways the officers themselves can bring in new data/intelligence — Angela
  • This was a great webinar. It was well organized and met the demands of my own agency.”  — Billy
  • “I appreciated the statistics on how valuable an intelligence program can be for a police department and the community. Intelligence officers do provide solid concrete information to patrol officers, especially if they are not familiar with their jurisdiction or environment.” — Caprice
  • “The entire webinar was very informative and helped with ideas on how to utilize this concept in corrections.” — Gabrielle
  • “This was the first webinar I’ve attended of any kind and it was extremely convenient, educational and inspiring moving forward in law enforcement.” — Jaime
  • “As an intelligence analyst, I found the information helpful in determining the analytical products disseminated, as well as the importance of support from command staff.” — Meghan


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