Organizational Stress – From the Frontline Perspective

Organizational Stress – From the Frontline Perspective
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2023-03-30
Unit 1Presentation Materials: Organizational Stress – From the Frontline Perspective
Unit 2Transcript: Organizational Stress – From the Frontline Perspective
Unit 3Workbook: Organizational Stress – From the Frontline Perspective
Unit 4Recording: Organizational Stress – From the Frontline Perspective

What is the number one stressor in the workplace? Is it the emotional or physical toll our careers take on us? Is it citizens or clients that demand too much with little or no support or appreciation? Those things can and are stressful, but research tells us it is the internal or organizational stress that causes the most damage. We expect demands from those we serve, but when it comes from the organization, it blindsides us. In Part 1 of this two-part series, we will examine the sources of organizational stress and why they exist.  Then we will identify ways to mitigate the effects of organizational stress from the perspective of a frontline employee.

  • Deciding what is within your circle of influence and control
  • Learning how to effectively influence what is outside your control
  • How to communicate (and delegate) up the org chart
  • How to effectively cope with organizational stress

Both frontline employees and administrators are encouraged to attend both sessions of this two-part webinar to gain perspectives from both views. In doing so, you learn to understand the pressures that exist at all levels to fulfill the mission of your organization.


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Resources and Handouts


Audience Comments

  • “This was a wonderful webinar! Thank you so much!” — Bobbi-Lynn
  • “I like that all levels of employees are addressed (from line employees to management).” — Christine
  • “The most valuable thing I learned was to only focus on what I can control. I have been trying to do this for the last few weeks and it is very tough! This webinar has given me hope that just because my environment is toxic, I don’t have to be and I can find ways to make my co-workers feel valued and recognized for the work they/we do even if our supervisory staff doesn’t.” — Jessica
  • “I loved her combination of research as well as practice experience. And her knowledge of the victim services/criminal justice experience. Great action-able ideas and is a compelling speaker. Can’t wait for Part 2.” — Karen
  • “Excellent and timely presentation. One of my main takeaways today is not to get over-invested and learn to step away from a situation I have no control over.” — Nicole
  • “Everything was so on point and it really put things into perspective for me both personally and professionally. Awesome webinar!” — Shaquana
  • “The Presenter was thorough in providing important background information to share with the attendees and showed great enthusiasm for the topic.” — Vivian
  • “This presenter does an excellent job! I always obtain some information as a “takeaway!” — Deanna
  • “This webinar was perfect timing for issues we are currently dealing with. Thank you and I look forward to Part 2 on April 27th.” — Kimberlee
  • “Learning more about the supervisor who you report to will better help with the professional relationship. — Eric
  • “Wow, Brenda Dietzman is – so far – been the most relevant and helpful presenter with all the fantastic learning opportunities you have offered. I am SO looking forward to Part 2 on April 27th, 2023!” — Kelly


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