One Size Does Not Fit All: Developing Community-Specific Crisis Response

One Size Does Not Fit All: Developing Community-Specific Crisis Response
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2023-07-13
Unit 1Presentation Materials: One Size Does Not Fit All: Developing Community-Specific Crisis Response
Unit 2Transcript: One Size Does Not Fit All: Developing Community-Specific Crisis Response
Unit 3Workbook: One Size Does Not Fit All: Developing Community-Specific Crisis Response
Unit 4Recording: One Size Does Not Fit All: Developing Community-Specific Crisis Response

Communities are advocating for more compassionate and specialized approaches in collaboration with mental health professionals when responding to those experiencing a mental health crisis. Agencies are now thinking of ways to integrate this into their operations. This session looks into the considerations, options, issues, and solutions when implementing one for your jurisdiction.

Leading the discussion is Amanda Stamps. Amanda works as the Training and Community Development Coordinator at a large behavioral health non-profit in Arizona. She specializes in teaching mental illness and crisis intervention to all officers from the academy to continuing education.

Specifics of her presentation include:

  • Historical factors influencing the current mental health response situation.
  • Facts and figures demonstrating the severity of the mental health epidemic as evidenced by the number of individuals diagnosed with mental health issues and the prevalence of suicide.
  • The broken system where the demand for mental health assistance is much greater than the supply of mental health professionals.
  • What the sequential intercept model is, what it aims to address, and the importance of Intercept 0 to get the best outcomes for individuals with mental health challenges.
  • The components of an effective crisis system – crisis lines, crisis mobile teams, and drop-off centers – and the specifications, characteristics, and features that each of these must possess.
  • Options that agencies can incorporate when designing a crisis response program.
    • The different types of training to push out and considerations to maximize its benefits.
    • Co-responder models: What it looks like and criticisms on its effectiveness.
    • Non-law enforcement units: The different agencies and fields that can be deployed to mental health crisis calls.
    • Call diversion: How it decreases law enforcement involvement, Maricopa County’s model, and numbers that attest to its effectiveness.
  • Common issues that agencies may face when developing a robust crisis response team.
    • Funding – as there is no separate budget specifically for mental health training, personnel, and crisis response.
    • Legal issues with how the law only allows law enforcement to force people into mental health treatment and admitting testimony from social workers, co-responders, etc.
    • Safety issues that prevent any other entity from responding to a scene with an armed/aggressive individual which prompts them to require LE presence.
    • Financial and logistical issues as it relates to manpower, systems, equipment, facilities, and budget.
    • Community expectations when it comes to responding to mental health crisis calls.
  • Solutions proposed to address the issues by:
    • Finding funding solutions from the state, local, and federal levels, leveraging funding from COVID dollars, and utilizing private insurance, Medicare, and Medicaid.
    • Safety training, managing realistic expectations on safety, and operating within the legal duty of everyone involved in crisis response.
    • Amending or creating laws on who can take an in-crisis individual against their will, who can provide transport for them, and ensuring that there are hospital beds available.
    • Guaranteeing there is enough trained personnel to provide the service level required for crisis response.
    • Educating the public on crisis services and the scope and limits of what agencies can provide in mental health crisis calls.

Questions from the audience are about:

  • Safety of EMS paramedics when responding on scene.
  • The individuals that should be part of a crisis response team.
  • Handling serial crisis callers.
  • CIT response drills and scenario training.
  • Planning for major, large-scale events.



Webinars with this Presenter


Click Here to View and Register for Other Upcoming Law Enforcement W4ebinars on the JCH Platform, or

Click Here to View and Register for Other Upcoming Mental Health W4ebinars on the JCH Platform.



Audience Comments

  • “This is a topic in which I am well versed; however, hearing Amanda’s thoughts was useful.” — Tracey
  • “I learned more of the lack of support that individuals receive seems to be more financial.” — Timothy
  • “Awesome information and delivery. Loved it.” — Nathalie
  • “I liked the Intercept model that was shown.” — Margaret
  • “Excellent content and very knowledgeable presenter, thank you!” — Doug
  • “Learned things on Mental Health First Aid and more training options.” — Laura
  • “The presenter’s knowledge and practical experience were presented in a factual and concise way. Hearing more about the many models of Crisis services LE/Co Responder/FIRE/EMS, and community-based was helpful.” — Jessica
  • “The presentation of the material was clear and concise.” — Davis





This webinar is part of the JCH Summer School Program. From June 1-August 31, 2023, attendees will receive a certificate of attendance via email about one hour after the conclusion of a webinar.

Want to join us for other Summer School webinars? Check out our Summer School Calendar and register today!



Additional Resources
10 months ago
After the Webinar: One Size Does Not Fit All – Developing Community Specific Crisis Response. Q&A with Amanda Stamps
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