With the public scrutiny that the law enforcement profession has been subjected to, agencies have been working hard to demonstrate their effectiveness in addressing the challenges that they face daily. The CS360 is a next-generation performance management that provides the framework and guidance needed so that law enforcement agencies won’t need to start from scratch in the work to measure community collaboration, responsiveness, strategic problem solving, and community satisfaction.

This session’s presenters are:

• Amanda Burstein, Director of International Programs at the National Police Foundation
• Melissa Reuland, Research Fellow at the National Police Foundation
• Matthew Barter, Chief of Staff for the Manchester Police Department

Specifics of the discussion are:

• The overview of the CS360, what it is, the three dimensions the model operates in, and the problem-solving process it advocates.
• The importance of collaboration in the CS360 model and how it benefits the agencies, partner stakeholders, and the community.
• Defining the community partners that must be involved and the shared interest and goals of the stakeholders that determine the focus of the efforts.
• Starting out with outreach and integration to manage expectations of the initiative, the meeting structure, the deliverables, and the timeline of the project.
• A glimpse into the Community Map, one of the CS360’s tools that help to connect agencies to a range of partners that may be accessed for problem-solving.
• Coming up with the community metrics by focusing on what’s simple and accessible, addressing privacy concerns through aggregate sharing, and employing other sources of data.
• A glimpse into the inception of the Manchester Police Department’s CS360-led initiative and the timeline towards implementation.
• The top issues identified by the community and partners which aligned with the leadership’s priorities.
• A step-by-step look into the considerations during the…
  • Law enforcement operation and intelligence meeting as they figured out the type of data to collect and measure.
  • Convening of the Community Advisory Team to identify the questions and concerns of the community and share the agency’s available data.
  • Community Problem Solving Team (PST) meeting to deep dive into the data sharing, metrics, proposed intervention, and evaluation of the program.
• How the CS360 Toolkit was used as a guide to access and provide the needed data from the agency and its partners, brainstorm insights based on the data, and develop performance metrics.
• The disparate data sources that were utilized by the Manchester PD in an effort to address youth involvement in gun crime and how these were then used to develop the metrics.
• Determining the metrics to use based on the data from the stakeholders, the stakeholders’ needs and by establishing how to reasonably collect data, identifying ownership of providing specific dataset, and defining what success means.
• Access to the CS360 Toolkit which provides sample metrics that may be used by agencies to address some of the top issues plaguing law enforcement.
• Powering through the challenges that may be encountered in this community-based problem-solving exercise that emphasizes…
  • The importance of following the framework and staying patient with the process.
  • Tailoring the efforts to the community’s specific needs and specifying the metrics to measure.
  • The value of ‘demonstrating by doing.’
  • How equally valuable relationship-building is outside of the primary goal of problem-solving.

Points raised during the Q&A were about:

• The cost of the program and funding sources that may be utilized.
• Who took the lead role in the implementation of the CS360 initiative for Manchester PD.
• How to measure public trust and how the CS360 model can help in increasing public trust.
• Details of the technical assistance programs offered with the CS360 program.
• Implementing interactive dashboards for Manchester PD.
• Working out disagreements in the working groups and arriving at a consensus.

Other Webinars with this Organization:

• Metric Development and Data Collection (this webinar)
• Gun Violence Reduction: Solutions, Tools, and Trends 
•  Lessons on Compassionate Policing from Joe Smarro of the HBO Documentary Ernie & Joe 
•  Crisis Intervention Models in Small and Rural Agencies
•  The Public Safety Implications of Ghost Guns
• March 10: Officer Safety and Wellness in Rapidly Changing Times
• May 3: Active Bystandership: Applications for Criminal Justice Agencies
• June 16: Changing Police Encounters through Procedural Justice Training
• Aug 23: Lessons Learned from the Post-George Floyd and Capitol Protests 

Click here to view and register for other upcoming Police Foundation webinars on the JCH Platform.

Audience Comments

• “We are struggling with developing performance metrics at our agency – and also ways to reduce gun violence. Great information!” — Sara
• “The importance of community engagement as not everything is a LE issue, although it is often viewed as such.” — Vicki
• “Interesting webinar.” — Robert
• “The content was rich and applicable.” — Mandy
• “Knowing that other agencies in different states are on board!” — Jessica

About the National Policing Institute: Formerly known as the National Police Foundation, the National Policing Institute’s mission is to pursue excellence in policing through innovation and science. It is the oldest nationally-known, non-profit, non-partisan, and non-membership-driven organization dedicated to improving America’s most noble profession – policing.

The National Policing Institute has been on the cutting edge of police innovation for over 50 years since it was established by the Ford Foundation as a result of the President’s Commission on the Challenge of Crime in a Free Society (1967) and the related conclusions of the Kerner and Eisenhower Commissions, taking place during the same era.