Infographic: Modern 311 Systems

Modern 311 Cover Image

Embracing innovations allows individuals to make the most out of the technology and maximize their productivity and potential for other activities outside the mundane tasks of daily life. Private companies are capitalizing on these technological improvements to keep their users and clients engaged, satisfied and loyal to their products and services. The public sector is no different to these private entities and must keep up with the times to ensure that they likewise provide their citizens the service that they're expecting, and even better if beyond those expectations.

Check out this infographic that highlights the things Callan Faulkner and Lauren Lahm of TechAir reviewed during their webinar, including history and evolution of the 311 system, changes in the citizens’ attitudes and behaviors, and employees’ expectations from their jobs, the reality of the jobs, and how technology can bridge the gap to give employees more meaningful work.



Additional Resources
3 years ago
Modern 311: An Interview with Callan Faulkner
With the everchanging challenges in local government, one question consistently stands at the center […]