What does it take to establish organizational success? According to Bobby Kipper, it takes three components. The EAC factor which stands for expectations, accountability, and consequences help ensure success for criminal justice agencies that is felt by employees, leaders, and the organization.
Bobby Kipper is the Executive Director and Founder of the National Center for the Prevention of Community Violence and has four decades of experience in law enforcement, as well as the public and private sectors. He is also a Wall Street Journal and USA Today Bestselling author.
Points covered in his discussion include:
- The issues that most organizations face in terms of leadership, communication, operations, and career development.
- The value in defining the organization’s expectations from its employees and having leaders communicate these with clarity to prompt satisfactory job performance
- The importance of observing consistency in expectations set and having periodic reviews of these expectations to ensure clarity should there be changes.
- The adverse results when expectations are not communicated as clearly.
- The problem with an arrangement where accountability is dependent on the supervisor and the importance of ensuring everyone is held accountable equally and consistently.
- Mechanisms in place to ensure accountability through policies and the supervisors.
- Ensuring that leaders are likewise held accountable.
- How the inability to hold leaders accountable can give rise to disconnect, inability to communicate, and poor staff morale.
- How coaching and mentoring help employees observe accountability by providing guidance when making decisions, performing duties expected of them, and being consistent in their performance.
- The negative connotation of the word consequences and redefining this to include positive consequences.
- The value in calling out negative behavior outright so employees do not misconstrue the lack of consequence as permission, or push boundaries as to what they can get away with.
- The importance of leaders consistently providing consequences and how inconsistency can lead to employees having a lack of trust with the leadership.
- The power of positive consequence through rewards and recognition for outstanding performance and how these can motivate people and promote retention.
- How ensuring consequences are fair and balanced is critical to employee satisfaction and retention.
- How the EAC factor can make or break the organization’s image.
- The significance of wellness as to how employees will be able to assimilate the EAC factors into their performance.
Questions from the webinar attendees are about:
- How staffing issues in the criminal justice profession impact the enforceability of the EAC factors.
- Using artificial intelligence to review body-worn camera footage of officer behavior on duty.
- Measuring impact and accountability in remote settings.
- Proposing changes in practices in terms of consequences.
- Teaching wellness and EAC concepts proactively in training and orientation.
Other Webinars with this Presenter
- March 1: Performance-Driven Thinking for First Responders (part 1)
- March 15: Performance-Driven Thinking for First Responders (part 2)
- April 26: Changing Organizational Culture and Climate with Spiritual Wellness
- Sept 13: Actively Caring for People
- Oct 27: Building Performance: Understanding the EAC Factors for Justice Professionals
- Feb 22, 2023: Establishing Organizational Success: Understanding the EAC Factor for Criminal Justice Organizations (this webinar)
- “It all was beneficial but the most beneficial for me was Bobby’s explanation of how to retain staff in a climate where most organizations are short-staffed.” — Adarine
- “Consequences define you. Positive consequences are key to deter negative behaviors/performances. Wellness is key to employees being able to process expectations clearly.” — Amy
- “This was a great webinar. Great information and reminders for how we should be working consistently with staff at all levels.” — Charlsie
- “The webinar was very informative.” — Denise
- “The most valuable takeaway for me is the perspective on consequences: positive consequences. Retrain your brain to think of consequences as both negative and positive.” — Jeanine
- “Points about how inconsistency can be on all levels of an organization. From front-line workers to supervisors.” — Jeff
- “I am wanting to advance in my position and taking webinars like this help me to understand how to approach advancement and how to work with coworkers in a consistent manner. You have provided good information I can take with me. Thank you!” — Jessica
- “I think the whole webinar was a great overall idea and view for organizations in general. i think the information can be put into practice asap. and that is good.” — Pamela
- “This was all good contemporary and proactive-oriented information; It was logically presented and pragmatic.” — Rodney