This webinar is the second of a three-part series on emotional intelligence. The first session provided an overview of the Emotional Intelligence EQ-i 2.0 model, the research it is based upon, and what it is. It also provided a breakdown of the model’s five composites and its subscales, and examples that demonstrate how emotional intelligence is applied in the law enforcement field. This time around, the focus shifts on one of the composites – Self-Awareness, and how having an understanding of one’s emotions can impact an individual’s thoughts and behavior in one’s professional and personal life.
Back on Justice Clearinghouse to deep-dive into Self-Perception and Awareness are Cheryl Stewart and Mike Brown. Cheryl has more than 20 years of combined experience as a Communications and Organizational Development Professional. Meanwhile, Mike is a retired law enforcement professional and is currently the National Sheriffs Association’s Director of Professional Development.
Specifics of this course’s discussion are on:
- A recap of the EQ-i 2.0 model’s basic framework and concepts and how these altogether define our response to our day to day situation.
- The data gathering that happens in the background of our mental process and interactions and the specific subscales that utilize data gathering for emotional intelligence.
- What self-awareness is, how do we do it, and the heavy lifting that comes with honing self-awareness that looks into our emotions and how it impacts our thoughts and behavior.
- The open-loop limbic system: How we are all innately designed to be controlled by external sources.
- The major role of emotions in our life despite our obliviousness to it.
- An officer whose lack of self-awareness resulted in an undesirable interaction and outcome.
- Reflecting on the George Floyd incident and examining the officer’s emotional intelligence.
- How emotional intelligence is measured across a spectrum where you don’t want to lean on extremes, and instead fall into the middle.
- How defense mechanisms are used to cope with thoughts and feelings that we’re challenged with.
- Two specific defense mechanisms – denial and repression – that people tend to default into without self-awareness.
- How self-awareness and other external factors like childhood and relationships, play into the development of self-esteem.
- The value in recognizing our triggers to fully develop self-awareness and regulate our response.
- What exercising self-awareness of our triggers looks like in terms of our responses and relating to others.
- Seeing self-awareness as a choice, skill, and tool that allows us to practice empathy and restraint, and the key to self-management.
- A video dissecting Officer Goodman’s self-awareness, decision-making, and actions during his encounter with rioters in the attack at the Capitol.
Questions from the audience were about:
- Books to learn more information about emotional intelligence.
- The difference between theoretical knowledge of emotional intelligence and actually applying it in real-life situations.
- Incorporating emotional intelligence components into the hiring process.
- Being triggered not necessarily by words but by others’ tone or attitude.
- Handling interactions with people who don’t have great emotional intelligence.
- Applying EI to bigoted remarks by having the self-awareness of how these serve as a trigger and managing one’s response.
- The effect of trauma in EI and triggers.
- Cheryl’s interpretation of Officer Goodman’s actions at the Capitol siege.
- How mask-wearing is transforming human interactions and the emotional intelligence piece to it.
This is part of a six-part series:
- Jan 14: How EQ Can Make a Difference in Your Criminal Justice Career
- Feb 11: Emotional Intelligence: Using Self Perception and Self Awareness (this webinar)
- March 11: Emotional Intelligence: Recognizing Interpersonal Skills and Empathy
- April 15: Emotional Intelligence: Understanding Decision Making and Reality Testing
- May 20: Emotional Intelligence: Understanding Stress Management and Flexibility
- June 17: Emotional Intelligence: Learning more about Self Expression and Emotional Expression
Resources and Handouts
- Handout: Self Assessment
- Book: Emotional Intelligence: Why It Can Matter More than IQ by Daniel Goleman
- Book: Primal Leadership by Daniel Goleman
- Book: The EQ Edge: Emotional Intelligence and Your Success by Steven Stein
- “The presenters are very personable and can impart information in a way that is easy to hear and understand.” — Wendy
- “How EI affects our everyday life. This was a great webinar and I enjoyed the presenters and learned a lot. — Tiffany
- “Good use of videos. Defining Triggers and how not to react to them was helpful.” — Stacey
- “We need to learn how to be more aware of not only ourselves but of others so that we can manage a situation that is rewarding to both parties. It was a good presentation overall, and the presenters are very knowledgeable!” — Susan
- “I have taken other courses on Emotional Intelligence that compile a lot of information into one session. I like the approach of breaking down the individual components and spending quality time on one area. The diversity of the presenters’ backgrounds, experiences, and perspectives is helpful to understanding the topic.” — Stephanie
- “Emotional intelligence is so valuable, everything was important! Today, learning about the triggers really hit home with me.” — Richard
- “Learning about the importance of self-awareness and the video examples was very helpful in explaining self-awareness.” — Quinn
- “Everything was valuable! The webinar was excellent and definitely my favorite thus far. Well done!!!” — Monica
- “I really connected with Mike’s discussion regarding triggers. It is not that we should repress or deny/minimize negative experiences or contacts with the public, but how we choose to respond and to respond with intent. I guess in a sense become proactive and plan responses rather than react in the moment.” — Monika
- “This was an awesome Part 2, to follow up from Part 1 and I am excited to learn more in Part 3. Mike and Cheryl thank you for an awesome session!” — Jeri
- “Great examples used to describe EI in real-life scenarios.” — Christopher
- “I really enjoyed the videos that went along with the topic to show a more real-world aspect of it.” — Daniel