Emotional Intelligence: Flexibility & Stress Management

Emotional Intelligence: Flexibility & Stress Management
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2021-03-11
Unit 1 Slide Deck: Flexibility & Stress Management
Unit 2 Transcript: Flexibility & Stress Management
Unit 3 Workbook: Flexibility & Stress Management
Unit 4 Recording: Flexibility & Stress Management

This session is the third of the Emotional Intelligence webinar series. The first session provided an overview of the Emotional Intelligence EQ-i 2.0 model, the research it is based upon, the five composites, and its subscales. The second webinar zeroed in on Self-Awareness, and how this impacts an individual’s thoughts and behavior. This third part looks into the fifth composite of the model – Stress Management and one of its composites, flexibility.

Justice Clearinghouse welcomes back Cheryl Stewart and Mike Brown. Cheryl has more than 20 years of combined experience as a Communications and Organizational Development Professional. Meanwhile, Mike is a retired law enforcement professional who’s served in various capacities and is currently the National Sheriffs Association’s Director of Professional Development.

Specifics they tackled are:

  • A recap of the emotional intelligence model used in the discussion.
  • Understanding flexibility in the context of emotional intelligence where we can adjust emotional response and behavior amidst changing circumstances.
  • Effective use of flexibility characterized by openness, curiosity, and adaptability to different conditions and interactions.
  • The gradual process of developing emotional intelligence which requires self-reflection, self-evaluation, self-awareness, growth, and maturity.
  • Exercises and efforts that can easily be implemented in our daily lives to develop and enhance flexibility.
  • A self-assessment to gauge flexibility, the goal to maintain mid-range flexibility, and the implication of highs or low-range results.
  • The duality of an emotional and thinking mind – the qualities of each and how these process information and make decisions.
  • How the emotional mind relates to the fight or flight response.
  • The concept of emotional hijacking and recognizing if we are being hijacked/overpowered by emotions.
  • The formula that created emotional hijacks that looks into an activating event, beliefs and self-talk, and the resulting consequences.
  • The thinking mind’s ability to direct our behavior, manage our emotions, guide our decision making, and change other’s perceptions towards us.
  • Inserting emotional self-control and literacy into the equation thereby rewriting the formula which effectively prevents the likelihood of emotional hijack.
  • Videos demonstrating instances where emotional hijack transpired and how flexibility, stress management, and emotional intelligence can be leveraged in the law enforcement field.

Points raised by the participants during the Q&A were about:

  • The likelihood of changing levels of flexibility in different settings or situations in our life.
  • Why high flexibility means operating on the emotional mind as well.
  • How our physical state and our self-awareness impact our self-talk and emotional stability.
  • Applying emotional intelligence to kids/youth and the juvenile justice system.
  • Incorporating emotional intelligence in law enforcement academies and other forms of training.
  • Distinguishing characteristics and words to associate with the emotional mind.
  • The source of the concepts of the emotional and thinking minds.
  • Situations when using the emotional mind is needed, and balancing the thinking and emotional minds.



This is part of a six-part series:


Or click here to view and register for other upcoming NSA webinars on the JCH Platform.


Resources and Handouts


Audience Comments

  • “The self-assessment tool helped me realize that I am too flexible in my thinking. I always thought the people who were rigid and unwavering were also more susceptible to amygdala hijack, but it seems like that isn’t the case.” — Samantha
  • “I find the emotional intelligence seminars helpful, even if it not “new” information, there are always things I am reminded of to take into my job and how to work with both offenders and my colleagues.” — Sara
  • “Self-talk is the key. And I like how Mike described what he feels when faced with a trigger. The trigger (the feeling we get in our gut) will alert us that it’s time to tell ourselves to stay in our left brain. It works.” — Vince
  • Mike Brown and Cheryl Carley-Stewart gave an amazing seminar. I will look forward to their next presentation. — STEPHANIE
  • “How to manage my emotions in stressful situations by replacing negative terms to reframe the situation. Presenters are great and knowledgeable!” — Becky
  • “I like the videos to help demonstrate what emotional thinking looks like, helps get the point across!” — Randi
  • “Well done! I appreciated the examples in the clips to put context to the situation and how it relates to the emotional and thinking mind. It is like Dialectical behavior therapy (DBT) and more effectively working with intense emotions, behaviors, and/or relationship struggles.” — Ravae
  • “Like the discussion of the balance of your emotional and thinking minds …. and practicing using the thinking mind to handle the emotional mind appropriately … I too would like to be able to consider this topic for working with youths — especially our juveniles on probation, who nearly all struggle with this balance.” — Marcey
  • “LOVE this webinar series.” — Karen
  • “Wonderful! One of my favorite webinars because it helped me center myself. Something I need every now and then! Thank you to Cheryl and Mike for a job well done. Going to Barns & Noble after work!” — Kathy
  • “Wow! What an amazing class. It clarified the behavior of a couple of the people that work for me. They definitely are not using their thinking minds and I will be using the information from this webinar to try and get them to change behavior.” — Julia
  • “Excellent presentation. This is what is needed to calm down personal aggressive behavior to avoid, over-reacting. Thanks.” — Emilio
  • “Excellent presentation! I look forward to implementing the knowledge acquired.” — Asia


** This webinar has been certified by the National Sheriffs' Association and may be eligible for Continuing Education Units through your POST. Please consult your local certification processes for additional details. Paid subscribers that attend will be able to download a jointly issued attendance certificate that includes the National Sheriffs' Association logo.
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