Emotional Intelligence: Recognizing Interpersonal Skills and Empathy

Emotional Intelligence: Recognizing Interpersonal Skills and Empathy
Duration: 60 Minutes
Module 1Module 1
Recorded on: 2021-05-20
Unit 1Slide Deck: Recognizing Interpersonal Skills and Empathy
Unit 2Transcript: Recognizing Interpersonal Skills and Empathy
Unit 3Workbook: Recognizing Interpersonal Skills and Empathy
Unit 4Recording: Recognizing Interpersonal Skills and Empathy

This is the fifth of the Emotional Intelligence (EI) webinar series. In the past four sessions, we’re introduced to the Dr. Reuven Bar-on EI Model, unpacked self-awareness, discussed the importance of stress management, and understood the intricacies of decision making. For this webinar, Emotional intelligence asserts that awareness of our thoughts and emotions allows us to show up better to the world, understand others’ thoughts and emotions, and manage our interactions better. In essence, how we are impact others and interpersonal skills matter.

Back on Justice Clearinghouse are Cheryl Stewart, a Communications and Organizational Development Professional for more than 20 years; and Mike Brown, the current Director of Professional Development for the National Sheriff’s Association, who worked in law enforcement for more than 30 years.

Specifics of the course include:

  • What emotional intelligence is, a brief timeline of the EI models developed, and the similarities between the models.
  • Debunking misconceptions about emotional intelligence as it relates to IQ, aptitude, achievement, vocational interest, and personality.
  • Outlining the EI assessment scoring system and the scores that show deficiency or excess of different EI aspects.
  • A review of Dr. Reuven Bar-on’s EI model.
  • What interpersonal skills are, its counterpart in the Goleman model, and its subscales in the Dr. Bar-on model.
  • Empathy as the ability to recognize, value, and respect others’ feelings, needs, and points of view.
  • What it looks like when empathy is lacking and when it is sufficient/balanced.
  • Social awareness as understanding the needs and emotions of others to foster relationship-building.
  • How social awareness alludes to the open-loop limbic system and how humans are innately designed to be controlled by external sources.
  • Competencies to excel in social awareness and ways to improve it.
  • The importance of internal work through self-awareness and self-management in relationship management.
  • The four criteria to effective relationship management that looks into an individual’s decisions and interactions, and the outcomes based on the individual’s needs.
  • A glimpse of the useful competencies in relationship management.
  • How the element of trust distinguishes relationship management from manipulation.
  • Video clips were shown to highlight emotional intelligence in action in the field of policing.

Cheryl and Mike clarified points from the audience regarding:

  • The outcome of one of the videos.
  • What too much empathy looks like and why it makes someone ineffective.
  • The relationship between Myers-Briggs Type Indicators and EI.
  • Why law enforcement isn’t being trained as much in Emotional Intelligence.
  • Making changes from the bottom up and getting leaders to see the value of EI.
  • Studies that examine abusers’ behavior in terms of Emotional Intelligence.



This is part of a six-part series:


Or click here to view and register for other upcoming NSA webinars on the JCH Platform.


Resources and Handouts


Audience Comments

  • “The knowledge of each presenter and a nice balance between the presenters.” — Thomas
  • “I learned that it is OK not be empathizing with everyone all the time that you have to find your own balance in order to communicate and be empathetic towards people.” — Toni
  • “IQ gets you the job- EQ gets you to move up. Also, listen more, speak less. You can’t learn if you’re talking.” 🙂 — Randi
  • “Excellent webinar! Mike and Cheryl’s knowledge of EI is amazing!!! Love their webinars.” — Veronica
  • “The videos these guys bring are so useful. It’s one thing to talk about real-life situations and then another to see and hear it play out in real-time.” — Nancy
  • “I like how the EI trainings are tying together … Thanks!” — Marcey
  • “It was good to see the breakdown of events and the synopsis of behavior explained when the officer had to shoot the driver in the situation presented.” — James
  • “Very interesting and easy to relate to in plain speak.” — Irene
  • “This emotional intelligence training is exceptional. I plan on using and implementing this information.” — Julia
  • “Knowledge of the core principles & the practical demonstration of them was very valuable. I’m disappointed that I missed previous sessions regarding this topic. Certainly enjoyed the pleasant personalities of the presenters; their graphics & particularly the real-life videos that correlated with the intended objectives.” — Bruce
  • “I believe that the presenters not only illustrated the importance of EI but also provided an illustration of when EI is utilized but still results in a dangerous, life-threatening situation, the individual, still needs to do his/her job and resort to other agency training, EI will work in many cases but not all. All participants should be aware of limitations to EI.” – Bridgette


** This webinar has been certified by the National Sheriffs' Association and may be eligible for Continuing Education Units through your POST. Please consult your local certification processes for additional details. Paid subscribers that attend will be able to download a jointly issued attendance certificate that includes the National Sheriffs' Association logo.
Additional Resources
2 years ago
After the Webinar: Emotional Intelligence – Recognizing Interpersonal Skills and Empathy. Q&A with the Presenters
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2 years ago
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