Emotional Intelligence is the combination of several social and emotional components that work together to determine how well we utilize our skills of self-perception, self-expression, the way we build and maintain relationships, solve conflict, and manage stressful challenges. It also plays an important role in how we approach decision making.

Public Safety is an area that requires the delicate balance of emotional intelligence and data collection to support decision making during times of duress and high stress. A wrong tactical move or a poor choice of communication can have an adverse impact on efforts to de-escalate.

During this webinar we will:

• Learn how to identify the five elements of Emotional Intelligence
• Recognize the four EQ-I elements whose central contribution plays an important role in our ability to step back from the tension of a conflict or crisis.

This is part of a six-part series:

• Jan 14: How EQ Can Make a Difference in Your Criminal Justice Career (this webinar)
• Feb 11: Emotional Intelligence: Using Self Perception and Self Awareness
• March 11: Emotional Intelligence: Recognizing Interpersonal Skills and Empathy
• April 15: Emotional Intelligence: Understanding Decision Making and Reality Testing
• May 20: Emotional Intelligence: Understanding Stress Management and Flexibility
• June 17: Emotional Intelligence: Learning more about Self Expression and Emotional Expression

Or click here to view and register for other upcoming NSA webinars on the JCH Platform.

Handouts and Resources

• Quiz
• Video played during webinar: Baltimore Police Officer
• Book: Emotional Intelligence by Daniel Goleman
• Book: Primal Leadership by Daniel Goleman
• OKA Emotional Intelligence
• Dr. Rueven Bar-On

Audience Comments

• “All of it was very valuable, I will be taking the whole series!” — Abigail
• “Information was very useful for the workplace especially when you’re in a leadership role serves as a reminder to understand the feelings of others.” — Angelica
• “I related EQ with empathy previously, and the information provided by Cheryl and Mike has made me understand that empathy is only a small part of EQ. I feel very optimistic about diving deeper into all areas of EQ in order to improve myself and my leadership skills. BIG THANKS to both Cheryl and Mike for sharing your knowledge.” — Amy
• “The breakdown of how EQ-I can help not only police officers but employees within the law enforcement community. This tool can reaffirm one’s confidence and possibly help others recognize the lack of empathy & pessimistic views that can occur as a result of the neverending juvenile cases.” — Marisol
• “I did not know that Emotional Intelligence had so many components to it. It is not a topic matter that was part of any of my psychology classes in college, so it was a very interesting/informative webinar. The presenters did a good job with the explanations and elaborations in layman’s terms so I could get a good handle and understanding of what EQ is. I hope that I will be able to attend the future EQ webinars in the next 5 months to learn more.” — Susan