Effective Response – The Value of Time During an Intruder Response Incident

Effective Response – The Value of Time During an Intruder Response Incident
Duration: 60 Minutes
Module 1 Resources
Recorded February 27, 2018
Unit 1 Slide Deck: Effective Response
Unit 2 Recording: Effective Response
Unit 3 Webinar Notes – The Value of Time During an Intruder Response Incident

In light of the horrible Florida shooting and its students spearheading a movement for safer schools and communities, we’ve come to a tipping point. But while we’re waiting for the legislators to finally do something about this plague in our society, we can always look inwards and focus on things that we can control – up to some point.

On the second of his 3-part-webinar-series, Mark Warren of Strategos joins Justice Clearinghouse to discuss the response phase in crisis situations. Mark is a co-founder of Strategos International where he is also the Training Director. His career covered long years working in high-risk arrests, undercover work, and law enforcement training – where he was given the distinction as Instructor of the Year by the Missouri Post,

Continuing on the points he covered from the previous webinar where he discussed preparation and prevention measures when attackers or shooters intrude our communities, workplaces, and schools, he will unpack crisis response concepts this time. From people’s reactions, transforming mere reactions to effective response through training, and various response models that can be applied should we be faced with such incidents.

Some of the points Mark talked about in the webinar include:


o   The community response theory as the base model for response in case of high-risk events given that most of the key players in such incidents are from the community.

o   The three phases of a crisis incident namely prevention, response, and recovery.

o   The value of time when it comes to responding to a situation – which does not merely depend on the professional first responders but more on the people immediately within and around the incident.

o   A cellphone footage from the Virginia Tech shooting exhibiting the value of time and how the suspect controlled the time, location, and the methodology of his attack.

o   The types of responses as trained – including low-level training, and untrained.

o   What is the normalcy bias and how this mental state affects a person’s reaction and response to crisis situations by denying realities and delaying response.

o   Numerous testimonies from various cases illustrating how the normalcy bias impacted response and reaction from victims and witnesses.

o   Different response models being used by organizations in their training and drills.

o   Why Strategos is endorsing the 3-Out approach over the other models available.

o   The problems with one of the most popular and widely used response model of Run, Hide, Fight in its inflexibility and inability to take account people’s decision-making during a crisis.

o   The less than ideal results of the Run, Hide, Fight method when it was tested with half of the population ending up running towards the gunfire.

o   How a facility lockdown serves several functions as moving the people away from the threat, isolating the dangerous situation, accounting for people (staff/students, etc.), and facilitates evacuation.

o   The importance of clear and easily understood (no codes) lockdown notifications.

o   The two types of lockdowns namely Threat Outside and Threat Inside, and the procedures and considerations involved in each type.

o   The 3-Out approach and it’s three important elements of lock out, get out, and take out.

o   Why fighting back is one of the options in the method, despite it being a last resort option, and its link to the survival versus prevailing debate.

o   The three questions to ask yourself and take note of when you’re in a place as a form of preparation should you be faced with crisis situations/intruder attacks.

o   Training as a way to teach people how to respond and drills as a venue to test what they’ve learned through the training.

o   How trained response differs from untrained response.

o   Ways to lock, layer and reinforce doors using a chair, a rope or by building a landbridge, and using a fire extinguisher as a weapon.

o   The solutions and services Strategos provides clients to help with crisis prevention and response.

o   The poll questions covered the audience’s existing workplace violence policy and intruder response procedure, the time it would take for professional first responders to get to one’s workplace, and the intruder response model they are currently using.

o   The Q&A segment had the participants clarifying points as:

o   A Good Samaritan Act to protect those who shot back in self-defense or to protect other individuals.

o   Lockdowns as a lockout situation and how the community can get trained to work together with law enforcement to provide master access to a locked-down facility.

o   Getting an agency’s leadership’s buy-in to understand the threat and address the need for training and drills for crisis situations.

o   Ways to contribute as individuals to the efforts of local school systems, as well as workplaces, to transition from a drill mentality to a training mindset.

Additional Resources
6 years ago
Thoughts on Crisis Management
Dan Linskey, Superintendent-in-Chief of the Boston Police Department during the Boston Marathon bomb […]
6 years ago
After the Webinar: Effective Response – The Value of Time During an Intruder Response Incident. Q&A with Mark Warren
Webinar presenter Mark Warren answered a number of your questions after his presentation, Effecti […]
6 years ago
Does Preparation Equal Prevention? Why Prepare for an Intruder Response Incident
Watching the news, we often hear people saying that they did not expect something terrible to happen […]
6 years ago
The Value of Time During an Intruder Response: An Interview with Mark Warren
Once a critical incident has begun, people have only moments before needing to take action. But with […]