We’ve all come to understand that to be successful in our professional or personal lives, it requires more than just IQ. Justice Clearinghouse has featured numerous courses detailing the importance of emotional intelligence. This session will discuss another aspect that can enhance the experience of those working and interacting with people from different walks of life.
Denise Beagley is back on the Justice Clearinghouse to discuss Cultural Intelligence (CQ). Denise works in the behavioral health system since 2002 and is currently the Manager of Clinical Initiatives & Training for Arizona State University’s Center for Applied Behavioral Health Policy. She also serves as a Part-time Crisis Intervention Specialist for Chandler Fire, Health & Medical.
Points tackled on this webinar include:
- What is Cultural Intelligence – its background, components and how it is intertwined with emotional intelligence.
- Communication as an important aspect of emotional intelligence and cultural intelligence to understand others and have insights on how others perceive us.
- The evolving role of public safety and criminal justice professionals that requires us to have familiarity with behavioral health concepts.
- Creating a welcoming environment by:
- Providing a safe space for the people we work and deal with
- Showing willingness to work with others’ differences.
- Demonstrating flexibility and meeting people where they’re at.
- Being aware of our own triggers and managing these,
- How to holistically apply cultural intelligence and its four practical aspects that highlight the importance of motivation, knowledge and understanding, visible action, and wiliness to learn.
- The SOS technique to regulate ourselves when we’re overwhelmed or triggered.
- Tips on how to apply cultural intelligence when communicating and working with different individuals.
- The four silver bullets that we must practice and balance as they greatly impact our interactions.
- A look into the National Culturally and Linguistically Appropriate Services (CLAS) Standards that provide guidelines on how to agencies can serve diverse communities effectively.
- Being mindful of our biases which may manifest as overt or covert racism or microaggressions and how to combat these through cultural intelligence.
- How our perceptions are influenced by our history, values, and experiences which then shape the cultural lens we view the world with.
- The various culturalisms that we may encounter and how awareness can go a long way to overcome these.
Audience questions were about:
- Cultural intelligence references and the Sleep Cycle App.
- Differentiating cultural competence with cultural intelligence.
- The different ways culture is created and defined.
- Addressing poor organizational culture and biases in the workplace through education.
- How cultural intelligence can help control implicit bias.
- Creating a safe and welcoming space in high-risk professions and environments.
Resources Mentioned During the Webinar
- The Cultural Intelligence Difference by Dr. David Livermore
- App: Sleep Cycle (downloadable from your mobile phone’s app store)
- All of the information was great! The best was the preformed bias — Akasha
- Very well presented! Most useful webinar I’ve seen in awhile w/ good reminders. — Amy
- Great Webinar. my valuable learning, 4- silver bullets, and the importance of taking care of ourselves for better care of others. — Maria
- A lot of great material for such a short presentation!! Thank you — Beth
- It was all amazing but I feel like it was just the tip of the iceberg. I think the full trainings she offers on each topic would be super beneficial. I am hopeful my agency will bring her in for a training. — Keshia
- I liked the explanation and examples of cultural intelligence. — Michael
- I liked her perspective on meeting people where they are at and having a culturally welcoming environment. I do wish she had time for more questions. — Michelle
- Denise Beagley easily explained the topics. Overall was interesting. — Nicole
- It was great to hear personal stories on how she puts things into practice. Looking at the space from the client’s point of view. I loved that. We learn it in school and know it, but we do not always put it into practice. –Stacy