Creating and Maintaining a Professional Workforce: Managing Difficult People and Dealing with Negativity in the Workplace

Creating and Maintaining a Professional Workforce: Managing Difficult People and Dealing with Negativity in the Workplace
Duration: 60 Minutes
Module 1 Resources
Recorded on: 2020-03-25
Unit 1 Slide Deck: Creating and Maintaining a Professional Workforce
Unit 2 Workbook: Creating and Maintaining a Professional Workforce
Unit 3 Recording: Creating and Maintaining a Professional Workforce

Negativity can be justified when conditions are unfair, but constant negativity is just detrimental especially in the workplace where the whole team is working towards a goal. So how do we handle such naysayers? Dr. Jeff Fox is back to provide insights and tips on the subject of negativity.

A Justice Clearinghouse regular, Dr. Jeff Fox has an extensive criminal justice experience. He worked his way up the law enforcement profession ladder and has shared his knowledge and experience by instructing in various criminal justice academies on the topics of leadership, homeland security, ethics, and emergency preparedness, just to name a few.

Specifics he delved into on this session include:

  • What negativity is – the emotions and actions that come with it, justified and unjustified negativity, and how negativity can spread.
  • Negativity in the workplace – what causes it, how it affects an organization, and statistics that exhibit the impact of negativity.
  • Spotting negativity – the people who must be trained to identify negativity, red flag behaviors, how it escalates, and how it manifests in the workplace.
  • Working towards a positive workplace and how it benefits the workers and the agency as a whole.
  • Self-assessment to gauge one’s mindset and actions, and strategies to regulate one’s predispositions.
  • The different forms of negativity that anyone may experience.
  • A look into the specific negative personalities that we may encounter in the workplace.
  • Specific guidelines on how to reduce negativity, foster positivity, and other considerations to take in the workplace.
  • Dealing with conflicts – the skills needed and the process for conflict resolution, rules to better manage conflict, and a fool-proof way to avoid conflict.
  • A step-by-step look at how to address negativity through facts, transparency, accountability, and follow-through.
  • Dealing with difficult people through relationship-building, authenticity, curiosity, decisiveness, and communication.
  • Dos and Don’ts to not be the difficult person in others’ lives.
  • Strategies to manage difficult people, minimize workplace negativity, and a holistic approach to address this.

Dr. Fox responded to audience questions on:

  • Addressing negativity from an individual that suffers from mental health issues.
  • Motivating a performing albeit negative employee.
  • Rallying leaders towards one goal to avoid negativity within the leadership.
  • Techniques to calm amidst conflict and negativity.
  • The need for leaders to step up and identify the root of the negativity and provide guidance to individuals suffering from it.


Audience Comments

  • “Holy cow, this was THE BEST WEBINAR!!! Seriously, this presenter was amazing and his information was completely relevant, interesting, and kept my attention the entire time. I give him a 20/10!!” — Christina
  • “This was easily in the top five best webinars to date. It could have easily gone on for a longer period of time to cover more of the topic. Jeff had an amazingly simple format to follow, real-life experiences to supplement and support his presentation. I will be attending future webinars of his!” — Christopher
  • “Absolutely one of the best webinars to date, JCH! Although I’m not a supervisor, I am an employee in a rather negative environment. Thanks to the presentation, I now know what I need to do, have some ideas on how to do it and more importantly, I have mantras to help me get through the days. Thanks again.” — Alexia
  • “I am dealing with many of the same issues discussed with the staff I supervise as well as other staff not currently assigned to me. It was much-needed insight and advice.” — Bruno
  • “EXCELLENT Instructor with common-sense solutions! THANK YOU! He’s the kind of boss you want to work for!” — Roseann
  • “The speaker provided great examples of types of difficult behavior and how he managed them. This was very informative.” — Anita
  • “Very good pacing. Very engaging speaker.” — Chance
  • “The information was all very informative and valid BUT I really liked the questions at the end. As a trainer, we are always looking for new curriculum to develop that will be beneficial to everyone. The questions help to see what we are missing as far as training and it helped me to see what further information i can research in addition to the PP presentation.” — EDNA
  • “Goodness! I learned so much. But most importantly I learned how to “deal” with negative people. How to approach them from an “eagles eye” perspective. And most importantly not to ignore the situation or behavior because that affects the workplace. Thank you, I would love to hear more from this presenter and I loved his pace. He’s had plenty of experience and can make it relevant to any workplace. Thank you!” — Kim
  • “This is by far the best webinar I have attended for a while. Perhaps because I needed to hear it, to keep myself in check and to have great suggestions to deal with the ones I interact with daily. Thank you!” — Karyn
  • “The presenter was extremely knowledgeable regarding this topic. He displayed enthusiasm as well as being direct and to the point. I think it was great advice to hold people accountable for their actions/inactions in the workplace and how it can contribute to a positive or negative environment.” — Stacy
  • “Jeff was a great presenter. I liked how he kept things moving. It was all interesting and useful and obviously needed. I liked his tips for staying positive as it can be a challenge for me at times.” — Tracy



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