Community Supervision and Behavior Change: Techniques that Work

Community Supervision and Behavior Change: Techniques that Work
Duration: 60 Minutes
Module 1Resources
Recorded on: 2019-03-27
Unit 1Slide Deck: Community Supervision and Behavior Change: Techniques that Work
Unit 2Workbook: Community Supervision and Behavior Change: Techniques that Work
Unit 3Recording: Community Supervision and Behavior Change: Techniques that Work

Behavior modification and recidivism reduction are the goals of corrections and probation – to ensure that the offender or client is able to assimilate to the society properly and will not re-offend. With the amount of caseload given to correction and probation officers, though, it can be tricky to ensure that you’ll get positive results all the time with the number of clients handled.

James Newman, the Vice President of cFive’s Sales and Marketing, is this webinar’s guest resource. With more than 30 years of experience in the criminal justice and IT field, he worked with notable clients from respected companies and criminal justice agencies.

On this course, James provides techniques on how to make behavior modification stick when it comes to community supervision. Some of the specifics he discussed include:

  • The two behavior change framework that must work hand-in-hand to be truly effective.
    • Behavior change theories that identify the variables needed for behavioral change.
    • Design principles that looks at peer support, the environment, and reframing choices.
  • Understanding motivation as the fundamental pre-requisite towards behavior change, its phases and how to trigger consistent motivation.
  • Focusing on big leaps instead of small steps as the most common reason people fail in affecting behavior change.
  • A self-reflection via the quick polls on how technology influences behavior.
  • Two case examples of how weight-loss companies are able to affect change to their clients through habits formation and reinforcement.
  • Statistics that provide an overview of the expanse of the influence of technology in our daily lives.
  • The importance of advocating tiny habits or small steps in supervision which an individual can do frequently and easily.
  • Understanding how tiny habits and reinforcement leads to the goal.
  • The different determinants of an individual’s likelihood to pursue and embrace change.
  • Helping the client achieve their goals and desired results.
    • Guiding them into building critical life skills necessary for the goal.
    • Encouraging accountability by leading, reinforcing and intervening when needed.
    • Investing in personal development that considers the environment they live in and the struggles they face.
    • Teaching long-term coping mechanisms to overcome roadblocks keeping them from their goal.
    • Empowering and building their self-esteem to keep them motivated.
  • Case examples illustrating common offender/probationer challenges and how to affect change by building on small successes.
  • Leveraging technology as a force multiplier in community supervision and utilizing it to keep and track appointments and reinforcing case plans.
  • Some of the questions raised by the attendees were about:
    • Instilling motivation on an individual who refuses to commit to change.
    • Affecting behavioral change to the officers enabling them to communicate better with clients.
    • Recommended applications and technologies to use.
    • Incorporating the small step approach for re-entry facilities.
    • Sending mirror messages to family members and support system of clients, and guardians for juveniles for enhanced accountability.
    • Health and medical studies supporting the small-step approach.



Audience Feedback:

  • “Although most of us in this career field understand that the key to changing behavior takes many small steps to us can still seem like big steps to them. Breaking down “our” small steps even further such as getting up in the morning brushing your teeth combing your hair have to be explained to our clients because they were never taught this behavior or social norm. This webinar helped to remind us of that.” — Susan
  • “Current approaches to community supervision are not utilizing a key resource for clients which is technology. “Old-school” practices are not effective in delivering a consistent expectation of accountability. Essentially more traditional ways of supervising (by handing out a single page or appointment card) do not provide a structure suitable for successful outcomes on probation.” — Victoria
  • “I appreciated that the presentation went beyond delineating theory to practical design principals.” — Marie
  • I enjoyed how the Behavior Change was explained. Changing behavior takes steps, especially when helping others through it.”  — Chris
  • “I will use the “tiny habits” steps for change and I think that will be a concept all of my clients will understand, and breaking down the goals in much smaller steps than I have been.” — Lissa


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