Communications and Boundaries

Communications and Boundaries
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2024-06-25
Unit 1 Presentation Materials: Communications and Boundaries
Unit 2 Transcript: Communications and Boundaries
Unit 3 Workbook: Communications and Boundaries
Unit 4 Recording: Communications and Boundaries

Working in the public safety and first responder professions where you’re dealing with people who may not be the most positive or easy to work with. In such environments, it’s easy to lose one’s cool and for emotions to take over. Learning to set boundaries is critical to ensure conflicts do not arise, interactions do not go awry, and relationships remain healthy.

Leading the presentation is Barbara Gould. Barbara has almost three decades of experience in the jail setting. She currently provides high-quality training and consulting to Sheriffs’ Offices across the US through Gould Consulting, LLC, a Corrections Officer Consulting and Training organization.

Specifics Barbara tackled in this webinar include:

  • How training shapes our unconscious and conscious thinking and our behavior, and the importance of training in communication and boundaries as it doesn’t always come naturally and easily for most.
  • How everyone exhibits a leadership or management style in social interactions, regardless of our professional role.
  • The Golden Rule and how this concept translates into our boundaries and expectations of others.
  • How good leaders balance both leading and managing, the desired and undesirable qualities of leaders, and the fundamental qualities of good supervisors.
  • Boundaries: What it is, what it is not, the conditions when it should be formed, and debunking myths about boundaries.
  • Recognizing lack of boundaries at work and in life in general, identifying the areas where boundaries must be set, and steps to set our personal boundaries.
  • Getting started with setting boundaries on ourselves, the different types of boundaries to set on ourselves, and how doing so allows us to practice control over our emotions.
  • Different ways to apply boundaries.
    • At work in terms of communications, taking breaks, and bringing work at home.
    • At home as it relates to us of electronic devices, using things, showing respect, and honoring consent.
    • With ourselves in terms of our health and finances.
  • How resistance to boundaries may manifest as anger and guilt, and how the most likely people to resist boundaries we set are those who benefit from lack of it.
  • Examples of responses that may be used to those resisting boundaries we put up across different facets of our lives.
  • The proper way to word our boundaries so they do not come off as harsh or demanding and are more likely to be accepted by others.
  • Examples of boundaries that we may use at home with our kids, partners, and other family members; at work with our superiors and peers; and with ourselves.
  • How lack of boundaries or relaxing boundaries when we’re stressed or overwhelmed can slippery slope toward unhealthy relationships.
  • Situations and behaviors that serve as warning signs and are likely to lead to unhealthy relationships which may consequently lead to careers derailed, personal turmoil, and even self-harm.
  • How setting boundaries can serve as protective factors by controlling our and others’ emotions and behaviors and managing our and others’ expectations.

Questions from the webinar attendees are about:

  • Addressing unreasonable expectations by communicating and setting clear boundaries.
  • Setting boundaries with co-workers and influencing organizational culture.
  • Communicating unrespected boundaries and working around them through alternative solutions.
  • Addressing non-compliance and uncooperative employees.
  • Tactful ways to decline repeated invitations.


Resources and Handouts


Audience Comments

  • “Great webinar. Everything was valuable! Need more on communication skills.”
  • “Great class… I just need a life coach to make me do it! Learned some techniques and just hearing something that made sense when said by someone else.”
  • “Very informative regarding maneuvering around people’s bullying tactics or simple unwanted interest in you. Setting reasonable boundaries does really begin with you. And it shows that the power in the situation can rest with you.”
  • “She was a good speaker and had a lot of real, practical applications to situations and to communications and boundaries in general. Scheduling for a second part would be great!”
  • “I found this interesting and easy to understand. I liked the danger signs and found that to be quite helpful in looking back and prior jobs and relationships, as well as my current position.”
  • “The most valuable thing I learned is how to set boundaries respectfully and not in anger. The examples provided were very practical and applicable. The presentation was very clear, concise, and easy to apply. Many times trainings are difficult to apply right away or put into practice right away.”



This webinar will be considered by the American Jail Association to equal one online learning hour toward certification and recertification for the following programs: Certified Jail Officer, Certified Jail Supervisor and Certified Jail Manager.  For more information about AJA certification programs, visit



Additional Resources
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