In the world of public safety, difficult conversations, strong personalities, and sensitive topics, all collide making communication especially tough. Often, we find ourselves dreading difficult conversations, having negative experiences with them, and regretting what happened without taking steps to learn from the valuable lessons these discussions can provide. This session will focus on taking what you learn in hindsight (the only 20/20 vision) and applying it to improve your communication skills, style, and cultivating better outcomes from your inevitable difficult conversations in this profession.
Other Webinars with this Speaker
- Domestic Violence and Dispatch
- Creating the Best Start for New Dispatchers
- Communicating for Effective Change (this webinar)
Resources and Handouts
- Flyer: 911derWomen Workshop
- Flyer: Dispatch Lab
Audience Comments
- “The engagement from the presenters!” — Bridget
- “Simple recommendations though not always easy. Communicate, repeat.” — Felecia
- “The ways to help the other person help you communicate with them. It is so difficult at times to share a concept with someone who is consistently on guard. This was super helpful for me and my personality.” — Harmena
- “All the strategies to improve my communication style and be an effective supervisor.” — MARIELIS
- “Great real people examples of communication difference and knowing what our triggers are. Very refreshing.” — Stephanie
