CHAOS: Using Emotional Intelligence to Reduce Uncertainty

CHAOS: Using Emotional Intelligence to Reduce Uncertainty
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2021-10-12
Unit 1 Slide Deck: Using Emotional Intelligence to Reduce Uncertainty
Unit 2 Transcript: Using Emotional Intelligence to Reduce Uncertainty
Unit 3 Workbook: Using Emotional Intelligence to Reduce Uncertainty
Unit 4 Recording: Using Emotional Intelligence to Reduce Uncertainty

Our lives and the world in general tend to be full of uncertainty. The uncertainty is ultimately beyond our control but there is something we can control in such instances – our response! Emotional Intelligence (EI) is a skill that allows us to regulate our response to some of life’s most disorienting situations and this session unpacks how to leverage it in the face of chaos.

Back on the Justice Clearinghouse is Thomas Dworak, a retired Sergeant of 31 years and the founder and lead instructor of The Adaptive Way. He developed emotional intelligence, critical thinking, creative problem solving, and decision-making courses to help individuals and organizations become more productive and efficient.

Specifics of the discussion are on:

  • The importance of adaptability when face with chaos and uncertainty.
  • What chaos is, what leads to it, its characteristics, and the types of events and circumstances that are deemed chaotic.
  • The role of perspective, beliefs, and self-awareness in addressing uncertainty or chaos.
  • The different physiological responses individuals tend to have to chaotic situations based on what drives the chaos and which part of our brain takes the driver seat in the response.
  • The caveman and the professor: The personification of the parts of our brain that may take charge when chaos comes along.
  • How Rick Rescorla exhibited emotional intelligence as he evacuated thousands of people from the World Trade Center attack.
  • What emotional intelligence is, the EI trainings made available to law enforcement, and the value of applying EI in the profession.
  • How EI protects our brains from stress and anxiety and allows us to make better decisions.
  • Three great thinkers that demonstrate how the concept of EI has been around for thousands of years.
  • How we can change our habits through constant and proper training.
  • Looking into the five pillars of EI.
    • Self-Awareness: What it looks like, how it manifests, and how to gain self-awareness by slowing down.
    • Self-Regulation: What it is, characteristics that demonstrate self-regulation, and specifics ways to improve our ability to self-regulate.
    • Motivation: The qualities of people that have intrinsic motivation and improving it by re-examining our why.
    • Empathy: What it is, why it is important to find success as an individual or as a team, and how to enhance empathy.
    • Social skills: What good social skills look like, and how to build effective social skills.
  • General tips to build emotional intelligence by practicing acceptance, identifying emotions, and not having the urge to respond to every stimuli.
  • Leveraging the concept of emotional contagion to bring people into emotional calm instead of being sucked into others’ emotional chaos.
  • Increasing emotional intelligence abilities to deal with the chaos and complexities of life and manage stress response better.

Points raised in the Q&A were about:

  • How our response to chaotic situations may be influenced by our upbringing and gender.
  • How the size of the group determines the level of connection and disconnect of the individuals within.
  • Recommended readings to improve communication and social skills.
  • Emotional intelligence testing tools.


Webinars with this Speaker


Resources Mentioned During Webinar (Paid Links):


Audience Comments

  • “Emphasis to “slow down” circumstances when/where it is safe and reasonable to do so. Allows the EQ to have more opportunities to benefit.” — Doug
  • “The slides were engaging and the information was awesome. Thank you for providing resources and relatable examples. I can’t wait to share the quote: It’s not about what you’re looking at but about what you see. So profound.” — Inez
  • “A new approach to thinking about emotional intelligence. It was a great introduction to the topic.” — Mary
  • “Kudos! Enjoyed webinar. Great job! Take care and be well.” — Rafaela
  • “Excellent job presenting and the pace was spot on!” — John
  • “Emotional Intelligence is a combination of several social and emotional hat basically tells us about ourselves. It is also important to help us with our career and activities of daily living. Excellent presentation!” — Beverley
  • “I learned that much of law enforcement actually takes emotional intelligence seriously.” — Bruce


Additional Resources
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