Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community

Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2023-07-27
Unit 1 Presentation Materials: Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community
Unit 2 Transcript: Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community
Unit 3 Workbook: Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community
Unit 4 Recording: Beyond Checking a Box: Ensuring Your Crisis Response Grows and Thrives within Your Community

This webinar is the second part of a two-part series on Crisis Response. The first session looked into the current mental health response situation, an overview of different crisis response options, and the common issues when developing a robust crisis response team. This time around, the focus shifts to the specific crisis response initiatives being implemented.

Back to continue the discussion is Amanda Stamps, the owner of Practical Law Enforcement Crisis Solutions LLC. Amanda also works as the Training and Community Development Coordinator at a large behavioral health non-profit where she specializes in teaching mental illness and crisis intervention.

Specifics of her presentation include:

  • The Sequential Intercept Model, which is the essential framework for creating a well-run crisis system.
  • The different stakeholders working together within the crisis system.
  • Police training implementation and its importance in crisis response.
  • What comprises an effective first responder mental health training in terms of:
    • Involving the community in the training development and publicizing the training being done.
    • Ensuring officers’ buy-in on the value of training being provided to them.
    • Bringing behavioral health professionals with the expertise and experience on the training topics.
    • Utilizing peers and getting officers to meet people with first-hand experience and have recovered.
    • Familiarizing with the behavioral health system.
  • The evolution of the 988: Misconceptions about the system and the need for public awareness to maximize it.
  • Building a robust crisis system that has:
    • A 24/7 call center with consistent guidelines, and qualified and well-trained staffing.
    • Drop-off centers that are available 24/7, observe a no-wrong door policy, and with all the required personnel to attend to patients.
    • Crisis mobile teams that utilize peer-based personnel that are trained on safety, conducting assessments, cop culture and various scenarios, and familiarized with local resources.
  • Call Diversion Model
    • How the public tends to misconstrue this concept and why it is highly successful in getting people the help they need.
    • How to implement this effectively by first developing a policy on which calls to divert and embedding a behavioral health staff in call centers.
    • Statistics showing the successes of the model in the City of Mesa and Maricopa County.
  • Non-Law Enforcement Crisis Teams
    • The importance of well-defined roles and clear separation from law enforcement for this to work.
    • Staffing considerations in terms of qualifications, the need for licensed overwatch, the value of training on response flexibility, and embedding EMTs.
  • Co-Responder Model
    • The composition of the team, and issues related to staffing, call volume, and speed of calls.
    • Funding sources to tap when developing a co-responder model.
    • Boundary concerns that touch on constitutional issues, confidentiality, and decision-making.
  • The importance of data collection across the different initiatives to track metrics and improve processes.

Questions and comments from the webinar attendees are on:

  • Mental Health First Aid certification as training for civilians.
  • Whether law enforcement in soft uniforms and plain cars can be effective in mental health calls.
  • Diverting calls without an embedded 911 clinician.
  • Where to access the triage lists.
  • To whom the ownership of mental health calls falls into.
  • Getting disparate crisis response entities to work together without involving law enforcement.



Webinars with this Presenter


Click Here to View and Register for Other Upcoming Law Enforcement Webinars on the JCH Platform, or

Click Here to View and Register for Other Upcoming Mental Health Webinars on the JCH Platform.



Resources and Handouts
  • Handout:


Audience Comments

  • “This is the closest seminar of any I have attended that speaks to so many of the questions I have had as our department tries to launch our co-response program (now nearly a year in) — thank you so much!” — Heather
  • “Excellent webinar.” — Robert
  • “We have to understand how officers may respond differently and that we should still go to them.” — Tayler
  • “I had no idea the different options available. I appreciate the information.” — Timothy
  • “New data indicators to track regarding implementing new community policing approaches.” — Martin



This webinar is part of the JCH Summer School Program. From June 1-August 31, 2023, attendees will receive a certificate of attendance via email about one hour after the conclusion of a webinar.

Want to join us for other Summer School webinars? Check out our Summer School Calendar and register today!



Additional Resources
10 months ago
After the Webinar: Beyond Checking a Box. Q&A with Amanda Stamps
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