After the Webinar: Assessing Agency Readiness for Incorporating Victim Services. Q&A with the Presenters

Webinar Presenters Amy Durall and Caroline Huffaker answered a number of your questions after their presentation, Assessing Readiness for Incorporating Victim Services into Law Enforcement Agencies. Here are just a few of their responses.


Audience Question: Could you share a sample on-call policy, or maybe what should be included in an on-call policy? And I’m thinking, like including pay, or if you have any templates, all that kind of good stuff. 

Amy Durall: The great news is that there’s actually a policy template that’s been developed by the IACP LEV team for on-call response. Things that I included when I wrote my own policy were expected response times, triage criteria, expected actions if you get three requests at the same time, and expectations for phone vs in-person responses. Before implementing on-call response, I held pre-discussions with my administrative staff about compensation and what that looked like for my staff. If they were expected to be on call for a week at a time, we mirrored our compensation to match the detectives at our agency, who got two hours of on-call pay for every day that they were on call. Beyond that, they also get overtime pay for any time they exceed their 40 hours. Having those planning conversations can be really helpful. There’s certainly additional help that I can provide if you reach out to me, and we can talk through some specifics. I’ll turn it over to Caroline because I know this is something that she started within her organization as well.

Caroline Huffaker:  I echo everything that Amy said. Another thing that I would say is worth considering, if you are going to add something like an on-call response to your unit’s operations, is how you plan to navigate that conversation with staff members that are currently existing in your unit. This will be an additional responsibility and That is sure to bring out some additional thoughts and feelings from your staff. Whereas if you are a new hire and the expectations on the job description when you applied said ‘on call responsibilities’, then you might feel different. Versus a staff member who has been there for 5 years, and this is an expansion of their job duties. You need to be prepared to have that conversation and be prepared to navigate and address their concerns. This can be done in a team setting and individually during one-on-one meetings with your staff. Because that is certainly something that I have found when we added a layer of on-call response. Some staff members were okay with it. Some were not, and that’s to be expected. And that’s also fair. So, that is something for you and your line of supervision to consider if you are exploring this type of operational change. How are we going to have this conversation with our staff that on-call response is now going to be an added layer to their jobs?


Click Here to Watch a Recording of Assessing Readiness for Incorporating Victim Services into Law Enforcement Agencies


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