With the barrage of issues hounding law enforcement and related justice professions, different approaches utilizing complicated models, advanced skills, and innovations are implemented in response. But at the heart of it, community relationships is the foundation of it all. This webinar demonstrates concepts that can be implemented to facilitate better relationships with the community and outcomes for the profession.
Leading the discussion are Bobby Kipper and E. Scott Geller. Bobby is the Executive Director and Founder of the National Center for the Prevention of Community Violence. He is a bestselling author with over 40 years of experience in the public and private sectors, 26 of which are in law enforcement. Meanwhile, Scott is an Alumni Distinguished Professor at Virginia Tech and Director of the Center for Applied Behavior Systems in the Department of Psychology. He authored numerous research articles and books on behavior-change interventions to improve quality of life.
Specifics of this session include:
- A glimpse of the National Center for Prevention of Community Violence’s work in response to the issues that plague the justice profession.
- Culture: Who creates and drives it, and its central role in influencing the attitudes and behavior of those within the organization to each other and the community they serve.
- The different forms of justice that law enforcement must observe within their workplace that inevitably impact how they interact with the community.
- How the 2007 Virginia Tech Shooting prompted the inception of the Actively Caring for People model and how it facilitated healing within the campus following the incident.
- The concept of psychological safety and what it looks like.
- The seven science-verified lessons for Actively Caring.
- Employing positive consequences that leverage optimism instead of enforcement and punishment to affect effective behavioral changes.
- Activating improvement through behavioral feedforward and feedback.
- Providing supportive feedback that follows the C.O.A.C.H. model and utilizes questions to understand the motivations behind decisions and behaviors.
- Practicing empathy to better understand others’ perspectives and motivations in their choices and response.
- Distinguishing between managing behavior and leading people and how this result in self-motivation.
- Working towards self-transcendence which goes beyond self-actualization.
- The importance of feedback in improving performance.
- Following the C.O.A.C.H. model when delivering feedback and the justice profession’s need for training to provide this effectively.
- How leaders can inspire self-motivation through choice, competence, and community.
- A rundown of Maslow’s Hierarchy of Needs and clarifications about its dynamics and the best state one can be in.
- How these lessons apply to the justice profession.
- The Actively Caring For People S.T.E.P. wristband and how it promotes and reminds both justice professionals and citizens to practice Actively Caring.
Points clarified during the Q&A are about:
- Actively Caring books and references for different settings/environments.
- The role of the leader in shaping and reinforcing the values and culture of the organization.
- How to avail of the S.T.E.P. wristbands for law enforcement and the public.
- The most critical lesson to jumpstart Actively Caring within the organization and the community.
- The role of transparency in fostering informational justice and psychological safety.
- Examples of how the lessons for Actively Caring apply in the criminal justice arena.
- How psychological safety leads to relationship vulnerability.
- Getting a micromanager to integrate Actively Caring principles.
Other Webinars with this Presenter
- March 1: Performance-Driven Thinking for First Responders (part 1)
- March 15: Performance-Driven Thinking for First Responders (part 2)
- April 26: Changing Organizational Culture and Climate with Spiritual Wellness
- Sept 13: Actively Caring for People (this webinar)
- Oct 27: Building Performance: Understanding the EAC Factors for Justice Professionals
- Feb 2, 2023: Establishing Organizational Success: Understanding the EAC Factor for Criminal Justice Organizations
Resources and Handouts
- Website Referenced: AC4p.org to order wristbands
- Scott Geller Books
- “Absolutely the best, most useful Justice Clearinghouse webinar I have attended. To inspire empathic self-motivation, COACH begins with Caring and Observing Communication Choices, positive Competency, and Community interdependency. Community trust evolves not from competitive carrots/sticks, but from self-transcendence whereby everyone does better when everyone does better. Thank you so much for this webinar!” — Rod
- “Love the C-O-A-C-H acronym and its meaning.” — Nadine
- “Good concept and the information is important.” — Melissa
- “Everything made perfect sense.” — Jessenia
- “It inspired me to acknowledge kindness in others and to be kinder myself.” — Lisa
- “This is one of the best webinars that I have attended to date. The information was extremely helpful, given the stressful nature of our jobs, and honestly, the post-COVID-19 pandemic mindset. Motivating employees is top on my personal list of priorities.” — Neddie