Positive Vibes Only Combatting Negativity with Empowerment

Positive Vibes Only Combatting Negativity with Empowerment
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2024-06-06
Unit 1 Presentation Materials: Positive Vibes Only
Unit 2 Transcript: Positive Vibes Only
Unit 3 Workbook: Positive Vibes Only
Unit 4 Recording: Positive Vibes Only

Negativity at work is inevitable, there will always be bad days, but there are ways to mitigate it, so it doesn’t spread throughout the workplace. This webinar provides practical strategies to foster trust, self-awareness, and open communication that consequently results in a motivated workforce that together creates a culture of positivity and empowerment.

Back on the Justice Clearinghouse to lead this conversation is one of our regular instructors, Halcyon Frank. She is the founder of Under the Headset with Halcyon and Halcyon Consulting Services LLC. With a robust experience in emergency communications and public safety, she assists emergency communications centers through training and consulting while remaining actively involved in frontline emergency response, dispatching from time to time in Eastern Nebraska.

Topics she covered in this session include:

  • The negativity that public safety workplace experience, how this is normalized, and how employees still stay and show up due to a larger mission despite the conditions.
  • The reality that creating a positive work environment requires commitment and intentionality.
  • The concept of psychological safety, what it looks like, and how this is the element that tends to be absent from toxic work environments.
  • How negative interactions are perceived by our brain as threats and impact our health and well-being, which consequently results in absenteeism and retention issues in the workplace.
  • Everyone’s role in shaping workplace culture – why we can’t wait for leadership’s initiative and a collective effort is required to hold everyone accountable for toxic behavior.
  • Steps to manage toxic behaviors by…
    • Clarifying behavioral expectations and taking action and holding people accountable for unacceptable behavior.
    • Prioritizing communication to prevent assumptions that lead to problems.
    • Acknowledging, appreciating, and recognizing those who are doing their job well to keep them motivated.
  • Things to observe to create psychological safety in the workplace.
    • Build trust as trust is a critical currency in public safety and social services.
    • Avoid blame when it comes to work responsibilities by asking, confirming, and following up to ensure you’re doing the job right.
    • Practice self-awareness and self-leadership by owning up to mistakes and adjusting where appropriate.
    • Address negativity immediately to prevent it from growing.
    • Invite participation and feedback for better buy-in and to foster growth.
  • Ways to create a culture of positivity and empowerment by…
    • Fostering a supportive culture where people speak up and engage in conversation, moving away from a rigid, top-down approach.
    • Normalizing positive talk while allowing for venting.
    • Addressing issues promptly with clear communication to avoid misunderstanding.
    • Setting clear work-life boundaries to prevent burnout and encouraging people to disconnect.
    • Avoiding micromanagement and instead facilitating productive touchpoints and check-ins.
    • Assigning responsibility to allow people to develop skills and advance in their careers.
  • Tactics to mitigate negativity but avoid toxic positivity through easy verbiage swaps that validate people’s emotions and help to process feelings constructively.
  • The Power of One: How an individual can influence change in the workplace – both negatively and positively.

Points raised in the Q&A are about:

  • Productive venting sessions vs. Constant complaints.
  • Management ignoring toxicity and blaming line staff.
  • Leaders that contribute to negativity.
  • Dealing with negative colleagues that even recruit others in the negativity.
  • Calling out toxic behavior.
  • Group exercises to manage and combat negativity.
  • How different shifts within the same organization can have different work cultures.
  • The inability of management to control toxicity.
  • Addressing reported behaviors appropriately by backing it up with research.



Other Webinars with this Speaker


Click here to view and register for other upcoming Dispatcher webinars and recordings on the JCH Platform.



Resources and Handouts


Audience Comments

  • “A dynamic, engaging speaker, I felt terrific validation with the topic and comments, these are wonderful webinars.”
  • “This webinar was very helpful, presented clear, and beneficial. It was motivating to do good work. It empowered my strengths, which I illustrate daily. I look forward to Justice Clearinghouse’s future webinars this week and next week.”
  • “It was great and worth coming in early to hear. I liked the examples and hope you have another webinar on this topic. I liked “What we don’t shut down, we encourage” even though I’m not in a position to shut anything down here – especially given my race as a minority in my division. I also really, really liked the emphasis on shutting down gossip – always a challenge – and not possible here as the Supervisor leads the pack! I do want to keep listening to this topic in case I find there is anything.”
  • “This was hands-down the best training! Halcyon made so many good points and thoughtfully voiced suggestions on how to handle toxic workplace negativity. Her last suggestion about mass emails never fixing the issue deserves a full round of applause!”
  • “It was really helpful, from a Supervisor’s standpoint, to see what we are already doing correctly to support a positive work environment, and to see in which areas we could improve. I loved the helpful handouts and am eager to share them with the other leaders within the agency!”




The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurrence to someone else. The foundation wants to use the emotional power of Denise’s story to motivate and inspire 911 personnel to remember why they do what they do. Arguably one of the most difficult professions on the planet, the foundation wants to remind them how important they are what a critical role they play every day in Public Safety.




Additional Resources
1 month ago
After the Webinar: Positive Vibes Only. Q&A with Halcyon Frank
Webinar presenter  Halcyon Frank answered a number of your questions after her webinar, Positive Vi […]
1 year ago
Online Course: Trauma in the Workplace – A Better Response
The way we support our employees, co-workers, clients, and the communities we serve during times of […]
2 years ago
Thoughts on Niceness from Halcyon Frank
Halcyon Frank really got our attention when she shared this reminder during her webinar, Building Yo […]
3 years ago
Domestic Violence and Dispatch
Dispatch serves as the intermediary between members of the community and the first responders who ca […]
3 years ago
No Second Chance: Handling Suicidal Callers in Dispatch
Dispatchers are the very frontline of the public safety sector. They play a critical role in respons […]
4 years ago
Building Trust in 9-1-1
Working in dispatch requires responders to be able to trust dispatchers with their lives. Quite a  […]