Incorporating Victim Services into Agency Response and Practices

Incorporating Victim Services into Agency Response and Practices
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2024-01-17
Unit 1 Presentation Materials: Incorporating Victim Services into Agency Response and Practices
Unit 2 Transcript: Incorporating Victim Services into Agency Response and Practices
Unit 3 Workbook: Incorporating Victim Services into Agency Response and Practices
Unit 4 Recording: Incorporating Victim Services into Agency Response and Practices

Law enforcement-based victim services is one of the innovative initiatives agencies are implementing to better serve their citizens. This session delves into the benefits of this setup and the different areas of law enforcement that it must be incorporated into.

Outlining these discussion points are Amy Durall and Caroline Huffaker. Amy is a Fellow with the Office for Victims of Crime (OVC). Prior to this role, she served as a Senior Project Manager with the International Association of Chiefs of Police and as a Victim Services Director for two separate law enforcement agencies. Caroline is the Senior Program Manager at the National Policing Institute (NPI) and specializes in the establishment of multidisciplinary programming within the law enforcement setting.

Specifics of their presentation include:

  • How an enhanced response to victims and co-victims through law enforcement-based victim services benefits the victims and co-victims, the agency, and the community.
  • A rundown of the different victim rights during law enforcement contact and the specific areas where law enforcement-based victim services can be utilized.
  • What law enforcement-based victim services are based on employment, training, access, and authority.
  • The different areas where law enforcement-based victim services must be incorporated into.
  • How victim services are incorporated in executive leadership through internal and external communications and executive processes such as budget, policy, and meetings and comms.
  • Integrating victim service into administration and support by looking at intersection points such as walk-in, phone, and online reports as well as records requests where victims engage with agency personnel.
  • Ways in which victim services are fused into patrol in incident locations, field response, and phone/business/office contact as well as through shift briefings, trainings, academy, and ride/sit-alongs.
  • How investigations can work alongside victim services through interview accompaniment, case status updates, property return, and system navigation and collaborate in briefings, trainings, and ride/sit-alongs.
  • How to integrate victim services in communications including dispatch and telecommunications and the public-facing press releases, media interviews, and press conferences.
  • The importance of conducting cross-training between victims services and the other areas of law enforcement to ensure a shared understanding of each other’s roles and responsibilities.
  • Resources worth looking into to get more information about law enforcement-based victim services.

Points raised during the Q&A are about:

  • Scope and limits of VOCA grants.
  • The value of learning federal and state rights.
  • A national database that contains information on each state’s victim services-related laws.


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Resources and Handouts


Audience Comments

  • “I am happy to see growing collaborations for victims of crime, please continue to share these. Thank you.”
  • “The webinar was very resourceful. I really learned a lot. Will definitely attend the next one.
  • Very good information. Thank you!”
  • “Excellent Webinar! Keep up the great work!”
  • “Overall, this webinar allowed me to understand the inner workings of how victim advocacy works. It showed that investigative staff, patrol staff, administrative staff, and legal staff, along with us (victim advocates) need to communicate and focus on common goals when working with victims. I very much enjoyed this webinar and I liked that they read some more specific questions based on participants’ concerns about victim rights.”
  • “This was great! very informative. Thankfully our Victim Services Unit is established, but we can always improve!”
  • “I work for a LE agency and found the information in this presentation to be VERY helpful. Our victim services unit is great but I got so many ideas about how we can be EVEN BETTER by attending this presentation.”
  • “Great Presentation! Learned a lot more about victim services today. Very Grateful Thank you!”



About the National Policing Institute: Formerly known as the National Police Foundation, the National Policing Institute’s mission is to pursue excellence in policing through innovation and science. It is the oldest nationally-known, non-profit, non-partisan, and non-membership-driven organization dedicated to improving America’s most noble profession – policing.

The National Policing Institute has been on the cutting edge of police innovation for over 50 years since it was established by the Ford Foundation as a result of the President’s Commission on the Challenge of Crime in a Free Society (1967) and the related conclusions of the Kerner and Eisenhower Commissions, taking place during the same era.




Additional Resources
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After the Webinar: Incorporating Victim Services into Agency Responses and Practices. Q&A with the Presenters
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