Empathy and Inclusion

Empathy and Inclusion
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2024-01-18
Unit 1 Presentation Materials: Empathy and Inclusion
Unit 2 Transcript: Empathy and Inclusion
Unit 3 Workbook: Empathy and Inclusion
Unit 4 Recording: Empathy and Inclusion

Unlock the power of empathy in the workplace with its ability to address recruitment, staffing and retention issues, and enhance employee engagement and productivity. Katharine Manning leads this interactive discussion to gain a better understanding of empathy and inclusion, learn practical steps to build our empathy and identify common barriers to extending empathy.

Katharine has a 25-year experience working on trauma and victimization issues and was a Senior Attorney Advisor with the Executive Office for United States Attorneys for 15 years. She leverages her background as the President of Blackbird DC and the Author of The Empathetic Workplace to help organizations prepare for and respond to trauma-related challenges.

Specifics she covered in this session include:

  • Studies explaining how people develop empathy for others and the points of connection that can foster empathy among people.
  • What inclusion is and how inclusion impacts the workplace in terms of employee engagement and satisfaction, and is central to the recruitment and retention issues.
  • What empathy is, statistics that demonstrate its value as it relates to leadership, employee retention, and employee wellness.
  • How empathy can help us succeed at work in terms of productivity, engagement, communication, emotional intelligence, and resolving issues and conflicts.
  • The five steps to build empathy at work
    • Being curious by observing others’ actions and behaviors and asking about their feelings to learn about them and understand them better.
    • Making easy connections by talking to people in an attempt to find common ground, especially with those who seem different from us.
    • Asking why negative feelings for others preventing empathy arise and analyzing why others would behave a certain way.
    • Reading to build empathy particularly literary non-fiction that focuses on character development and non-fiction that provides a glimpse into others’ lives and diverse experiences.
    • Checking blind spots by noticing and engaging with typically overlooked individuals to see their value.
  • A rundown of the most common barriers to extending empathy.
    • Assumptions based on our background which can create distance in our attempt to forge connections and overcoming this through foresight, mirroring, and using open-ended questions.
    • Judgment and criticism that can be counteracted by awareness of our tendency to judge, choosing to listen and observe, remembering that we don’t know the full story, thinking back on our own difficulties, and extending kindness.
    • Lack of time and inability to pay attention making empathy difficult and negating this through self-care, remembering the value of empathy, acknowledging our efforts, and counting our wins.
  • Questions from the webinar participants are on how to integrate the information gathered from observing, and working with someone who deliberately excludes themselves when asked to engage.


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Resources and Handouts


Audience Comments

  • “The presenter was fantastic and kept me interested. She gave me a lot to think about. I would love to see more.”
  • “I love this topic. I think that everyone needs to refresh themselves on empathy. I try to remind myself about empathy as much as possible. Working with the Department of Corrections, sometimes I lose touch with my clients. Whenever I start feeling snarky – I take another look at empathy. Thank you so much for this webinar.”
  • “I enjoyed the webinar.”
  • “The webinar provided some great tools that can utilized during your day-to-day outside of work.”
  • “I enjoyed this seminar, empathy, inclusion, and understanding go a long way in any situation.”
  • “I wish more of the Administrators found this information useful. It would be a much healthier workplace. I would like to learn more about this subject and perhaps model some behaviors to my coworkers.”
  • “The webinar was really good and I attended another webinar with her in the past. I plan to sign up for the one in April. Have a great day and thank you. I thought it was refreshing to hear about observing the room you are in which I do all the time but Its what to do with what you observe.”
  • “The training provided clear examples of the value of having patience in building relationships. It was very detailed.”
  • “Helpful steps that would be easy to follow through with to build a more empathetic workplace.”
  • “Very helpful and very much-needed information! These are things I can practice or put into place each day.”



Additional Resources
2 months ago
Thoughts about Employee Turnover from Katharine Manning
What a jaw-dropping statistic that Kate Manning shared during her webinar, Empathy and Inclusion. […]
5 months ago
After the Webinar: Empathy and Inclusion. Q&A with Katharine Manning
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5 months ago
Thoughts on Curiosity and Leadership from Katharine Manning
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9 months ago
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1 year ago
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4 years ago
Victim Rights in a Post Epstein World
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