Assessing Readiness for Incorporating Victim Services into Law Enforcement Agencies

Assessing Readiness for Incorporating Victim Services into Law Enforcement Agencies
Duration: 60 Minutes
Module 1 Module 1
Recorded on: 2024-05-30
Unit 1 Presentation Materials: Assessing Readiness
Unit 2 Transcript: Assessing Readiness
Unit 3 Workbook: Assessing Readiness
Unit 4 Recording: Assessing Readiness

This is the fourth installment of a webinar series on law enforcement-based victim services. Past sessions have discussed incorporating LE-based victim services into overall agency response, the unit’s role and responsibilities, and the privacy, spontaneous disclosure, and documentation considerations when working with victims and co-victims.

This presentation zeroes in on assessing readiness for agencies looking to incorporate victim services. Leading the discussion are…

  • Amy Durall, a Fellow with the Office for Victims of Crime (OVC)
  • Caroline Huffaker, Senior Victim Services Specialist at RTI International

Points covered in this webinar include:

  • Assessing for readiness: What it means and why it should be done prior to implementation and when deciding upon expanding services offered.
  • The questions to ask during the assessment that focus on the key players, the funding, the gaps between service and needs, and the expectations.
  • A quick rundown of the critical needs of victims and co-victims in terms of safety, support, information, access, continuity, voice, and justice.
  • The importance of identifying appropriate personnel to help victim services succeed by fostering buy-in, setting the implementation trajectory, and outlining factors to take into account.
  • The different components of cost inventory that must be considered when accounting for a budget.
  • Policies and practices surrounding procurement and donations that victim services are likely to deal with.
  • A selection of funding models to leverage and even combine based on the capacity and limits of the agency.
  • Conducting landscape mapping to figure out where greater and more concerted efforts are needed.
    • Assessing the community landscape of services to identify gaps and overlaps and how partnerships can enhance services rendered.
    • Leveraging agency data to identify priority and focus and establishing formal agreements surrounding data use and information sharing.
  • Service parameters to define limits and manage expectations for services delivered that look at:
    • Population served based on age, victimization categories, or other special segments.
    • Communication pathways between the community members and the agency and the pros and cons for each of these.
    • Response and communication plans that must be maintained throughout and even beyond investigations to ensure victims and co-victims are kept informed.
    • Integrating victim services into victim-agency interaction, executive processes, operations, and external engagements for comprehensive support.
    • Accessibility of services through multiple language support, physical accommodations, mental health support, and cultural awareness.
  • The value of ensuring readiness by expanding services ethically and gradually to provide effective support.
  • Templates and guidance for an on-call policy.

Other Webinars in this Series


Click here to view and register for other upcoming related Webinars:


Resources and Handouts


Audience Comments

  • “Before becoming a prosecutor, I worked as a victim advocate. In my view, victim advocacy is essential. Every prosecutorial agency and every law enforcement agency should utilize victim services. So ongoing trainings on this topic is essential. Keep up the good work! Thank you.”
  • “The trainings that are offered through JCH are really great …. The trainings offered is awesome with live presenters that answer questions on the spot and are educated with experience or training in their fields. Amazing!! I will be able to use the step-by-step guide that was offered for productively creating victim service personnel incorporated into the organization. Plus, how to look for options already within the organization.”
  • “This was very informative as we are in discussion about beginning to see victims and the tracking of this data.
  • “The most valuable thing I learned from this webinar is learning about ways that victims’ rights work and seeing different polls of how different places work that work in the criminal justice system. This webinar was very useful, and I gained a great amount of information for my work field as a domestic violence advocate. Thank you.”


Additional Resources
1 month ago
After the Webinar: Assessing Agency Readiness for Incorporating Victim Services. Q&A with the Presenters
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