IMPROVE COMMUNICATION

True active listening, the art of questioning to gather information and understanding people’s interests are the keys to successfully resolving conflict.

MANAGE STRONG EMOTIONS

What emotional intelligence (EQ) really means and specific ways to boost our EQ.

FACILITATE RESOLUTION

How to redefine a message to make it easier to hear by taking the sting out or ensuring the listener has the correct understanding.

RESOLVING WORKPLACE CONFLICT

What do most people envision when they think of conflict? Hostility, raised voices, a racing heartbeat. Conflict, however, can be a positive experience, an opportunity to gain a deeper understanding of a situation or person. It can also be the impetus for growth and change. Resolving disagreements is challenging, exciting, and requires creativity. It’s all in the approach.

Participants will emerge from this training with practical strategies and techniques to:
  • - Effectively communicate,
  • - Listen actively,
  • - Handle strong emotions,
  • - Facilitate resolution in both personal and work life,
  • - Handle conflicts with enhanced skills and confidence.

This course consists of approximately 5 hours of video-based lectures, plus additional video cases and exercises to enhance your learning.

Online TRAINING

Designed for the Busy Working Professional

Whether you are new in the field or you’re ready to take the next step in your career, consider investing in your future throught this course which is filled with more than 5 hours of instruction, activities and exercises designed to help you grow and succeed in your role.

EASY TO USE

Convenient and Affordable Training on your own schedule and without the need to travel.

PROFESSIONAL

Taught by Margaret Crowley, Esq. a licensed attorney who has taught hundreds of people how to successfully manage work interactions.

PRACTICAL

Courses consist of real-world info important for any leader.

grow in your career

Your online course is filled with more than 5 hours of instruction, activities and exercises designed to help you grow and succeed in your role.

UNDERSTANDING CONFLICT

APPROACHES TO CONFLICT

THE I IN CONFLICT

THE NEUROSCIENCE OF CONFLICT

HANDLING EMOTIONS

COMMUNICATIONS SKILLS

HOW TO UNDERSTAND WHAT'S REALLY GOING ON

EMOTIONAL INTELLIGENCE

REFRAMING AND OTHER TECHNIQUES

CAN’T WAIT TO GET STARTED?

Meet Your Instructor

Margaret Crowley

Margaret Crowley

Margaret Crowley, Esq. is the owner of Crowley Mediation, a firm providing mediation services in custody, business and interpersonal disputes as well as eldercare and adult family disputes. Margaret has been licensed to practice law in Nevada since 1991 and began mediating in 2008. She has mediated approximately 1,000 cases and has taught dozens of 40-hour mediation courses. Margaret’s private practice focuses on elder care, family, employment and general civil mediation as well as mediation & conflict strategies training.

Margaret is the Program Administrator for the Juvenile Dependency Mediation Program, a unique statewide mediation program in Nevada. In addition to serving as a Supreme Court Settlement Judge, Margaret has mediated for: The U.S. Department of Interior; the Second and Ninth Judicial Districts’ Custody Mediation Panels; the Second Judicial District’s Dependency and Guardianship Mediation Programs; the Equal Employment Opportunity Commission and the Foreclosure Mediation Program.

Frequently Asked Questions

How Much is the Course?

The price is $146 for each student. We do have discounts available for JCH Members and group purchases involving three or more personnel (20% discount). Please contact [email protected] for details


But I Already Work Full-time… Would I Have Time?

We hear you. Only you know about the demands of your job or if you can “juggle” the demands of work, family, and school. That said, online courses are a great way to get the knowledge you need for career growth, without being tied down to a specific schedule, being out of the office for days at a time, or burdened by the expense of high priced tuition or travel costs. Split up into bite sized components, each course section can be completed over a lunch break in a week’s time – sometimes less. And don’t worry: if life gets in the way, you’ll have a whole year to complete the lessons on your own schedule.


What Internet Browsers Can I Use

We have tested the course using Chrome, Safari, and Microsoft Edge. The Learning Management System does not work well with Firefox.


How Do I Log In?

Once we receive payment (online or check), we will contact you with instructions on how to log in. If you paid online, you should receive an email within five minutes.


How do I request a refund?

We are not able to offer refunds on any of our courses. However, if the initially assigned student has not started the course, we may be able to reassign the course to a new person.


How do I pay?

You can pay by credit card or debit card through our online check out by clicking the Enroll Button below. For agencies paying by Purchase Order, please contact us at [email protected]


Is there a brochure for this course?

Yes! You can download a course brochure here


Click to Enroll Today!

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