Dive into this fast paced profession with critical skills


Start new hires on the right foot with nationally certified course uniquely designed for dispatchers.


Build your resume with a national certification that demonstrates your skills and knowledge.

National Certification in Dispatch Essentials:
An Introduction to Animal Control Communication and Coordination

Whether someone can’t find their beloved Fido, is asking about vaccination clinics, or are reporting potential pet neglect in their neighborhood, the caller experience starts with you, the dispatcher or call taker.

With a crucial combination of skills, animal welfare dispatchers are part investigator, communicator, customer service representative, public educator, safety advocate and first line back-up to officers in the field.

Dispatchers are uniquely positioned at the intersection of coordinating field operations, responding to emergencies, gathering information, maintaining positive customer communications, and ensuring the safety of both the public and agency employees in the field.

Designed by nationally recognized speakers and master level dispatchers, this course will certify and equip animal control dispatchers with the essential knowledge and skills any dispatcher needs, including the fundamentals of radio communication, call taking, customer service, communications and attentiveness to officer safety.


Designed for the Busy Working Professional

Whether you are new in the field or you’re ready to take the next step in your career, by earning your Dispatch Essentials National Certification you are demonstrating a commitment to your professional development. This online Dispatch Essentials National Certification course includes more than 5.5 hours of instruction, activities and exercises designed to help you grow and succeed in your role.


Convenient and Affordable Training on your own schedule and without the need to travel.


Taught by experienced Animal Welfare Leaders, ACOs and Dispatch professionals.


Courses consist of real-world info important for any new dispatcher..

grow in your career

Your Dispatch Essentials certification course is filled with more than 5.5 hours of instruction, activities and exercises designed to help you grow and succeed in your role.








The NACA Certification is designed specifically for working adults in the Animal Care/Control profession.

What’s more: Every lesson in the course has been reviewed by NACA’s training committee consisting of resident experts who are committed to enhancing and growing our profession. So when you go through the lessons, you know you’re hearing expert advice from people you can trust.

Meet Your Instructors

The lessons are taught by some of the industry’s thought leaders – people you might only get to hear at a national conference or read about in industry magazines.

Spencer Conover

Pasco County Animal Services

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Chris Hebert

City of Seabrook (TX) Animal Control

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Jerrica Owen

National Animal Care & Control Association

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Lisa Renard

San Diego Humane Society

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Emily Scott

Charlotte Mecklenburg Police Department

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Lynsey White

The Humane Society of the United States

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*** Special Thanks to San Diego Human Society, Kansas City Pet Project, City of Fresno (CA) Animal Services and Cabot Animal Services for photo contributions.

What People Are Saying about This?

Dispatchers have been working behind the scenes in this industry for too long, and finally their important role is being recognized on a national level. Thank you NACA for highlighting the critical importance dispatchers play in protecting people and animals in our communities, as well as the safety of our animal control officers across the country."

- Anna Walton (Best Friends)

I enjoyed taking the Dispatch Certification Program. I learned a lot of useful information that I can carry with me throughout my career, and I can continue to learn and grow as I apply that information. It is a great tool that many should take advantage of. Quite a few of the topics were familiar to me, but it expanded upon my existing knowledge and opened my eyes to several less familiar topics.

- Elizabeth Turner

Certification or Continuing Education Credit

The National Animal Care and Control Association (NACA) is the leading professional association committed to growing the level of professionalism in the field on Animal Care and Control. As part of our mission, we are committed to offering working Animal Care professionals the education they need to grow in fulfilling, mission-driven careers that serve both their communities and the animals they care about.

The ACO 1 course, has helped me greatly understand my role in animal control. This course has given me the tools to better serve my community and the animals we serve. This class was so amazing to learn and work through, it made me not want to stop somedays. I would end up doing 3-4 lessons in one sitting, because the class is so interesting and up to date on current animal control topics. Thank you so much for giving me the opportunity to better myself for my community

- Devin

The Training I received from the program helped me during the TV Interviewing process, on how to handle the situation I came into contact with and even how to approach the dog. Also, on how to keep the community positive on the situation at hand.

- Ashlynn

So far, everything is easy to follow. I’ve used everything that has been taught in the field and feel it has helped me grow as an animal control officer. Also, the online classes are so easy to work with my work schedule

- Melissa

I became an animal control officer after working in veterinary medicine for 10 years. The education and training I have received throughout this program has helped make me a well-rounded officer to be able to serve my community in the best way possible. I am looking forward to pursuing other training in order to become the best officer I can be.

- Jessie

Frequently Asked Questions

How Much is the Course?

The price is $157 for each student. We do offer a 20% discount for JCH and NACA Members. Please contact support for details or go to our online form to request your code.

But I Already Work Full-time… Would I Have Time?

We hear you. Only you know about the demands of your job or if you can “juggle” the demands of work, family, and school. That said, online courses are a great way to get the knowledge you need for career growth, without being tied down to a specific schedule, being out of the office for days at a time, or burdened by the expense of high priced tuition or travel costs. Split up into bite sized components, each course section can be completed over a lunch break in a week’s time – sometimes less. And don’t worry: if life gets in the way, you’ll have a whole year to complete the lessons on your own schedule.

Is There a Brochure Describing the Course?

Yes! You can download the brochure here. You can also find a recent article from the NACA Magazine here

What Internet Browsers Can I Use?

We have tested the course using Chrome and Microsoft Edge. The Learning Management System does not work well with Firefox or Safari.

How Do I Log In?

Once we receive payment (online or check), we will contact you with instructions on how to log in. If you paid online, you should receive an email within five minutes.

How do I pay?

You can pay by credit card or debit card through our online check out.

How do I request a refund?

We are not able to offer refunds on any of our online courses. However, if the initially assigned student has not started the course, we may be able to reassign the course to a new person.

How long will I be able to access the training materials?

Students have 12 months from the date of enrollment to complete the course. If you would like to request an extension, please contact us at least two months prior to expiration.

Am I guaranteed a certificate if I enroll in the course?

No. Students are expected to take the course and engage in all the contents in their entirety, including reading all material, watching all videos, and completing the end of lesson quizzes. Such measures will help ensure that each student is adequately prepared to successfully complete the final exam. With the purchase of this course, students can take the final exam a maximum of two times. The time a student spends in each section is recorded, and students who the administration feels, do not demonstrate a good faith effort to complete all required course components, may not be granted additional attempts to take the exam. Additional attempts are at the sole discretion of the course administrator (NACA and JCH) and may result in additional fees.