My Account is Disabled – How Do I Reactivate?

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  • An individual subscriber account has been disabled if we were unable to auto renew payment to continue the subscription. To reactivate your account, resubscribe with the same email address and updated payment information. Past webinar attendance will automatically carry over to your updated account. Click here for Individual Membership details.
  • If you feel your account was disabled in error,  please contact Aaron Gorrell at


  • Users with disabled accounts under an Organizational Membership are typically due to the Organizational Membership expiring or the administrator removing your user account from the organization’s subscriber list. Please contact your organization’s account administrator first to see if you can be added back to the subscriber list. If the Organizational Membership has expired, please contact Aubrey McCoy at or click here for Organizational Membership details and options to resubscribe.
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